You should verify if you have a Vendo 720 or Vendo 721 live display. On the left side of the door there will or should be a metal 2 inch x 5 inch plate with all the info. The plate will say BASIC UNIT, SERIAL NUMBER, MODEL, POWER REQUIREMENTS and AMPERAGE.
The Vendo 721 will have metal sliding product retainers for each column. These metal sliders move up and down to allow cans or bottles to be placed inside the vendo 721.
The vendo 720 does NOT have these vertical "sliders".
When the vendo 720 has cans in it, there should be virtually little movement of the cans to the left/right and fore/aft. If you are getting alot of left/right movement or freeplay with the can, then your CAN SHIM is missing, installed incorrectly or has fallen down.
When the vendo 720 has cans in it there should be no fore/aft movement of the cans.....if there is, you need to move the BACKSPACER so it is 1/8 of an inch or pinky fingers distance between the last/far/ back can and the backspacer.
The gauge bar on a vendo 720 should have 2 white shims, placed before the bar's hump with angulation to the right, the gauge bar should be straight as possible if not replace. The gauge bar should be placed in position 2 ( middle) at the back and front of the machine. Hook end of bar goes to the back.
The drop chute should have a smooth vinyl coat, with no bubbles......the vinyl does bubble up over time. If you run your hand along the chute from back to front, side to side...there should be no air bubbles. The updated can chute from vendo is all metal with no vinyl! If the vendo 720 is dropping cans from multiple columns at the same time then your motor harness needs to be replaced along with the failing motors. It is important to replace harness and motor at the same time.....trust me!
Last, check the motor setting, number 3 should be displayed in the top left quadrant of the round disc. You can call Sanden Vendo tech support, they are friendly, helpful and very knowledgeable. I used to have a Vendo set up guide, unfortunately I am a Windows 10 victim. Good luck I hope this helps.