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maka model nb-11b-400 HELP!

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I am new to the vending machine world. Four machines wererecently given to me and I just starting messing with them today…. Two of the machines dollar bill validators donot work. The make and models are maka model nb-11b-400. Now, they will powerup and will accept a bill, but the bill will only enter the validator about ¼ ofthe way. Like I said I am new to the whole vending machine but I am mechanicallyinclined. Any suggestions or help will be greatly appreciated.

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