My name is Vincent Cami I am the proud owner of The Back Massager. This blog was just brought to my attention and thought I would reply. I am unsure who made the comment above but before they make assumptions they should know the facts. We've been in business since 2009 now over 4 years with no complaints. All of our customers are totally satisfied with our service and product. We sell the same exact chair as our competior for a lower price because we don't have the overhead. Listen we can go rent a warehouse and hire employees and then increase the price for you if you want? Yes I use to work with our competior and found their method of running this business not to my liking so I started my own business. I am retired from NYC Dept of Corrections and do not have a full time job, this business is at my full attention. If you need referrals please contact us. We've received a lot of compliments on our chairs. If you have any questions please visit our website www.thebackmassager.com. We are listed with the BBB and we chose not to be accredited because we are a business opportunity not a franchise. We have no complaints listed with the BBB.