CapitalCityVendingLLC Posted December 1, 2016 Share Posted December 1, 2016 I've hooked up my 6th credit card reader onto a 3ish year old vendo drink machine. It is a USA tech eport. Online I see all of the credit/debit transactions for the past couple of weeks but no cash purchases. Worked the account just now and there was both coins and bills in the machine. It will take cash but won't record it online. I thought maybe I hooked up the changer/bill acceptor in the wrong order but I triple checked and it's hooked up correctly. Anyone ever have this problem? Link to comment Share on other sites More sharing options...
allen watson Posted December 1, 2016 Share Posted December 1, 2016 I've hooked up my 6th credit card reader onto a 3ish year old vendo drink machine. It is a USA tech eport. Online I see all of the credit/debit transactions for the past couple of weeks but no cash purchases. Worked the account just now and there was both coins and bills in the machine. It will take cash but won't record it online. I thought maybe I hooked up the changer/bill acceptor in the wrong order but I triple checked and it's hooked up correctly. Anyone ever have this problem? Mine do the same thing. It's a Vendo characteristic that I haven't been able to change. Anyone else out there?Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
droopi Posted December 1, 2016 Share Posted December 1, 2016 A new version of the software on the eprom probably does the trick Link to comment Share on other sites More sharing options...
SCOTT1963 Posted December 1, 2016 Share Posted December 1, 2016 Do you have the DEX hooked up? Link to comment Share on other sites More sharing options...
CapitalCityVendingLLC Posted December 1, 2016 Author Share Posted December 1, 2016 I ordered the eport like 2 months ago. That seems like a short time to have to update the software but I'm clueless in that department. I didnt have have the second hooked up due to it being in the bottom right of the door waaaay away from the credit card reader. Earlier today I plugged it in and tried a couple bills/coins and nothing changed. Newbie question. How do you update the software? I assume it's pretty easy. Link to comment Share on other sites More sharing options...
droopi Posted December 1, 2016 Share Posted December 1, 2016 20 minutes ago, CapitalCityVendingLLC said: I ordered the eport like 2 months ago. That seems like a short time to have to update the software but I'm clueless in that department. The software on your Vendo, not your eport. Order a new eprom with the latest SW from your supplier Link to comment Share on other sites More sharing options...
PHX1 Posted December 1, 2016 Share Posted December 1, 2016 Call USA tech. I had a Royal that did this and they changed the version of software on the eport. They will be able to tell you if your vendo needs an updated eprom also. You don't need the Dex hooked up to see cash sales just FYI. Link to comment Share on other sites More sharing options...
lacanteen Posted December 1, 2016 Share Posted December 1, 2016 7 minutes ago, PHX1 said: Call USA tech. I had a Royal that did this and they changed the version of software on the eport. They will be able to tell you if your vendo needs an updated eprom also. You don't need the Dex hooked up to see cash sales just FYI. Correct, correct, and correct. Link to comment Share on other sites More sharing options...
CapitalCityVendingLLC Posted December 1, 2016 Author Share Posted December 1, 2016 Thanks guys. I'll give all that a try. Btw reader seems to be the best one I've placed so far. Doing about $40 in swipes per week. The machine was doing roughly $75/week beforehand. We'll see over the next couple weeks if the reader increased total sales, or if the old cash people are just now using cards. Link to comment Share on other sites More sharing options...
putrevus Posted December 1, 2016 Share Posted December 1, 2016 I've hooked up my 6th credit card reader onto a 3ish year old vendo drink machine. It is a USA tech eport. Online I see all of the credit/debit transactions for the past couple of weeks but no cash purchases. Worked the account just now and there was both coins and bills in the machine. It will take cash but won't record it online. I thought maybe I hooked up the changer/bill acceptor in the wrong order but I triple checked and it's hooked up correctly. Anyone ever have this problem? Hi I am having same problem on three vendo 721 they are all showing credit card transactions but none of them are showing cash transactions.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
putrevus Posted December 1, 2016 Share Posted December 1, 2016 Call USA tech. I had a Royal that did this and they changed the version of software on the eport. They will be able to tell you if your vendo needs an updated eprom also. You don't need the Dex hooked up to see cash sales just FYI. They did update software on my eports but still not showing cash transactions. How do we check if eprom is updated one or needs update.Can I download that software for eprom on USB and update myself.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
PHX1 Posted December 1, 2016 Share Posted December 1, 2016 29 minutes ago, putrevus said: They did update software on my eports but still not showing cash transactions. How do we check if eprom is updated one or needs update. Can I download that software for eprom on USB and update myself. Sent from my iPhone using Tapatalk First off, I said change, not update. If you are talking to a good tech support person they will know the machine you are referring to. No you can't put it on a jump drive. You must buy the eprom. Link to comment Share on other sites More sharing options...
putrevus Posted December 1, 2016 Share Posted December 1, 2016 First off, I said change, not update. If you are talking to a good tech support person they will know the machine you are referring to. No you can't put it on a jump drive. You must buy the eprom. Thanks for your help.I told the tech guys it is vendo 721 they have sent updates but nothing changed.Where can we buy eprom will it be available from Betson parts.Thanks again.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Southeast Treats Posted December 2, 2016 Share Posted December 2, 2016 OK first off I am going to disagree on the cash data (if I read the above answers correctly); you must connect your DEX to get the cash data. The DEX is the large RCA plug (single large 1/4 inch prong that plugs in). I have an EPort on a newer Vendo and it works fine, but if the vending machine software is older you may need a newer version/ EPROM as advised above..... Link to comment Share on other sites More sharing options...
PHX1 Posted December 2, 2016 Share Posted December 2, 2016 1 hour ago, Southeast Treats said: OK first off I am going to disagree on the cash data (if I read the above answers correctly); you must connect your DEX to get the cash data. The DEX is the large RCA plug (single large 1/4 inch prong that plugs in). I have an EPort on a newer Vendo and it works fine, but if the vending machine software is older you may need a newer version/ EPROM as advised above..... Not true. You do not have to be connected to Dex to receive cash sales data. It can be recorded off the MDB circuit depends on machine and software(s) Link to comment Share on other sites More sharing options...
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