Coal River Vending Posted February 1, 2017 Share Posted February 1, 2017 Been calling for days, no answer. Anyone else have this problem? Link to comment Share on other sites More sharing options...
AMD Snacks Posted February 1, 2017 Share Posted February 1, 2017 Yeah I've been calling this week with no reply, ended up buying from eBay. I hear email might work better for NW. Oak same issue this week, They sometimes take a few days to catch up. Sent from my SAMSUNG-SM-G920A using Tapatalk Link to comment Share on other sites More sharing options...
rodney69 Posted February 2, 2017 Share Posted February 2, 2017 Email works best for both. Link to comment Share on other sites More sharing options...
Diesel Posted February 6, 2017 Share Posted February 6, 2017 On 2/1/2017 at 8:41 AM, Coal River Vending said: Been calling for days, no answer. Anyone else have this problem? I've been having the same problem for a few weeks now, I'm not a big email guy but I guess I'm going to have to start. Link to comment Share on other sites More sharing options...
Coal River Vending Posted February 6, 2017 Author Share Posted February 6, 2017 Email won't get you anywhere eitherSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Coal River Vending Posted February 6, 2017 Author Share Posted February 6, 2017 Is there any other place to buy machinesSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
parrotthead Posted February 6, 2017 Share Posted February 6, 2017 I got through on the 23rd, they still haven't shipped my parts. I'm going to call in the morning and tell them to keep them. Link to comment Share on other sites More sharing options...
musser Posted February 6, 2017 Share Posted February 6, 2017 2 hours ago, Coal River Vending said: Is there any other place to buy machines Sent from my iPhone using Tapatalk where are you located? Link to comment Share on other sites More sharing options...
Coal River Vending Posted February 6, 2017 Author Share Posted February 6, 2017 WvSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Kevinator Posted February 6, 2017 Share Posted February 6, 2017 I just ordered some Rocket Wheels. No problem getting through, but I am wondering how long it will take for delivery. Link to comment Share on other sites More sharing options...
Kevinator Posted February 6, 2017 Share Posted February 6, 2017 I also asked Melanie about NW returning to Sams and she did not know. She just said there were some issues. Link to comment Share on other sites More sharing options...
rodney69 Posted February 6, 2017 Share Posted February 6, 2017 I'm not sure why everyone it's having issues. They always respond to me. May not be same day, but I don't expect anyone as a supplier to do anything same day. Link to comment Share on other sites More sharing options...
parrotthead Posted February 6, 2017 Share Posted February 6, 2017 1 hour ago, rodney69 said: I'm not sure why everyone it's having issues. They always respond to me. May not be same day, but I don't expect anyone as a supplier to do anything same day. This is the first time I've had a problem, Link to comment Share on other sites More sharing options...
rodney69 Posted February 7, 2017 Share Posted February 7, 2017 Towards the end of the week they're usually busy. I usually email them on the weekend while I'm going through my projects for the week. I hear back usually on Mon. Link to comment Share on other sites More sharing options...
Determined Posted February 8, 2017 Share Posted February 8, 2017 Yeah we tried to order something today. No answer! Link to comment Share on other sites More sharing options...
vendtex Posted February 8, 2017 Share Posted February 8, 2017 I have an order coming tomorrow. I think I started order about two weeks ago Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
parrotthead Posted February 8, 2017 Share Posted February 8, 2017 3 hours ago, Determined said: Yeah we tried to order something today. No answer! I called yesterday too, no answer Link to comment Share on other sites More sharing options...
parrotthead Posted February 8, 2017 Share Posted February 8, 2017 I got through this morning, it seems their shipper( who is also their painter) is in the hospital. Diana's husband is also in the hospital so there is only Michele answering the phones. Michele said they would try to get my order out in the morning Link to comment Share on other sites More sharing options...
rodney69 Posted February 8, 2017 Share Posted February 8, 2017 They're running on a skeleton crew. They have a huge building and if it was me, I would get rid of it and buy a smaller building then focus on filling orders as they came in and on the future of Bulk Vending. Which in my opinion is credit card readers and Apple pay. Then put in 3" capsule wheels to pull 2.00 per vend, and high end 1" to drive the sales. Just my thought though. I just email them because I know they're spread so thin. Link to comment Share on other sites More sharing options...
PerformaVending Posted February 10, 2017 Share Posted February 10, 2017 It's amazing how of all the old manufacturers, it seems only Oak and Northwestern are still holding on here in the USA. I called on Tuesday to place an order and did get through, though I'm only ordering a couple lids so I doubt it would take much for them to hustle that out the door. Hopefully they've gotten back to all of you by now. Link to comment Share on other sites More sharing options...
rodney69 Posted February 10, 2017 Share Posted February 10, 2017 Eagle is still around as well. Oak downsized when the economy tanked. I talked to him a few times. From my experience with manufacturing, once you lean down, it can take a little longer to get certain products out. Depends on what's important to the company at the time. As consumers, we're used to getting everything right now. But that was when company's stock piled everything. Now, storage space is a premiuml so they've had to lean down and only run production when they have enough orders to do the run. We as consumers need to switch our planning to buying ahead of what we need and getting more than we need at the time so we're not pressed and don't need to buy a lower quality item. That's how we save money long term. Buying toys in bulk, maybe a years worth. Figure changing toys and but enough to get about a years worth. Saves I shipping and more importantly stress. Candy is different, maybe but enough for a couple months, or a quarter with anything that can be stored. Not chocolate unless you have pest and temp control. It might make it tough, it May need to start in quarter instead of year, then build up, but long term we save money in gas, time, shipping cost, and more importantly.... Stress. It's all about planning. Link to comment Share on other sites More sharing options...
AMD Snacks Posted February 10, 2017 Share Posted February 10, 2017 Not to sound like a noob, but are eagles any good? I see them all the time, they seem like variations of oak. Also, what's their site? I try and find them and only see an eagle that's selling snack machines. I'm starting to see things the same way Rodney mentioned. As consumers, and especially relatively small consumers, we can't really do anything but accept the way these guys operate. At least they're still there. If they all left we'd be screwed. Link to comment Share on other sites More sharing options...
rodney69 Posted February 10, 2017 Share Posted February 10, 2017 I have about 30 or more on route, I don't have any trouble. I've heard the mechs aren't as good as Oak's, but better than AA. That being said, I haven't had an issue yet, but only had them on route for about 8 years. They are very similar, same panels, cages, lids, the body is shaped slightly different and the top of the body where the coin mech slides on has the lip there so the mech has a deeper slide area for going on the body. The body tapers a little different, but you can't tell unless you try to put an Oak quick collect in the Eagle. They don't fit together. The site is primitive, but works. http://www.eagleemc.com/ Link to comment Share on other sites More sharing options...
AMD Snacks Posted February 10, 2017 Share Posted February 10, 2017 Good to know, back to the topic at hand, are they in the same boat as far as being available? Also a slim crew? Link to comment Share on other sites More sharing options...
rodney69 Posted February 10, 2017 Share Posted February 10, 2017 I have never had to wait on an order in 4 years. I always try oak first, then eagle. Oh, also the candy wheel let's out 5 pmm on eagles and oak wheels let out 7. But that's about it. Yes, slim Crew, but very well organized. Ask for Rod. ( not me. Lol) Link to comment Share on other sites More sharing options...
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