ABCVending Posted June 12, 2017 Share Posted June 12, 2017 Recently picked up a dozen new locations. One of them was an assisted living home - had a DN 5591 & AP 112 in the activities center. When I bought the route, got the contact name for the on site manager, made numerous attempts to touch base - always seemed like she was out of the office/unavailable etc. Serviced the machines first week - cleaned them up, tossed stales, replaced all hand written price labels with factory labels, verified all mechs & vals operating correctly, etc. Suspected it was a slower account, so waited two weeks for the return visit - as suspected, pulled about $40 combined from both machines.....a meh account. So restocked and left - another two week cycle, another $40. This time, waited 3 weeks before returning - walked in and there is a (newer) stacker pop machine and a Crane 147 - both with CC readers. - my machines have been unplugged and shoved over to the side. WTF? Went out and hunted down a receptionist to find out what's up - she gives me the "oh, we didn't have any way to contact you" - I pointed out my contact stickers on the machines, with phone and email - she immediately defers to the "manager" who materializes from some office. New manager - apparently both the previous GM and assistant got fired/quit in the last 4 weeks (obviously why I couldn't get a hold of anyone) and first order of business for the new managers is swap out the vending? Weird deal - probably a timing thing, competitors called/showed up at the right time promising "new" equipment and possibly commission payments and the "new" managers made a command decision. The new manager was hard to understand, heavy Vietnamese accent but seemed embarrassed and apologized but there was no way they were going to change course - she kept wanting to call in her husband/co manager who I suspect actually made the change, but the account wasn't worth hanging on to from what I have seen, so told her we'd have the machines out immediately. The company that got the account is a big local/regional outfit - the stacker pop machine looks like a bottler machine and the old Crane isn't any better than the AP I had in there - but the stacker does have a much "newer" look than the old bottle drop and both of them having cc readers made mine look like museum pieces (to the average customer anyway) - still can't believe they'd invest that much $$ worth of equipment in an account that probably will struggle to gross $100/mo. One thing that was cool - found that the mini pallet jack I bought from Northern Tool http://www.northerntool.com/shop/tools/product_200623962_200623962 Is freaking awesome for moving machines around - after investing in crate movers and appliance handtrucks with the kick out wheels - a simple pallet jack is far and away the best piece of equipment I have found to move these suckers around - and this little one really is perfect for vending machines, light at 75lbs easy to toss in and out of the truck, but with a 1,000lb capacity handles all the machines no problem. ABC. Link to comment Share on other sites More sharing options...
lacanteen Posted June 12, 2017 Share Posted June 12, 2017 Sounds like they did you a favor. Leave peacefully and find a new spot for your equipment. Link to comment Share on other sites More sharing options...
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