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They may not have been able to keep up with demand and fuel/time costs ate all the profit. Combos require constant attention. If you decide to move forward, I would suggest at least trying to talk the location into drink only. Also, if the laundry is coin-op, set your vendor to "Force Vend" or all your quarters will end up in the laundry machines. You'll have a lot of $1 bills but no product sold.

People get a lot more hung up over a 10c fee than a 25c price increase.

Most people here are going to tell you to go with the two-tier pricing. I don't do that mostly for the reason you mentioned - discouraging people from using cards. I have spoken to too many customers who complained about other vendor's markup to think customers don't notice or care. In reality, you can raise all of your pricing in stages to help cover the fees and customers will accept the higher prices much better than two tier. Yep, that fee hurts because you see it as an added expense, and it is. But as your cashless sales increase you will also save time in the count room, and the cashless sales can't be lost or stolen between the machine and the bank.

Go with the 10¢ I struggled with it for a year. When I finally switched no one complained and sales stayed the same. You’ll have more people questioning the “hold” amount than the 10¢

Apple leisure posted yesterday about wanting to unload some equipment. Maybe PM him?