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About yunsun

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  1. I found this on the website from ATM Equipment as an excuse apparently to why they do what they do. The fact that they say they do everything possible to maintain PCI compliance is not true as they downgrade every keypad they get in. Their Description says they will leave the software the same if it doesn't need a change which doesn't make sense because they let everyone know a little while back they do not repair 5000k keypads anymore. There is never a time that they wont change the firmware as they only repair 6000k keypads and they only have the 5000k software. Saying that the keypad requires an earlier processor and firmware is also a lie, there is no reason to downgrade a keypad to make them work as we have seen where ATM Repair Services can actually put them back to a 6000k after ATM Equipment downgraded them. As far as PCI compliance goes, sooner or later we will be required to run triple des and the 5000k keypad wont fit the keys from what I understand and processors require PCI 1.0 or newer which 5000k is not at all. That is interesting about the lawsuit, if any of you hear anything or have a website address, please post it here.
  2. Yes, it is strange that a large company like them with large ties to the industry would knowingly take all of the keypads they touch out of PCI compliance. And the company you mentioned, ATM Repair Services, is the company I use now, they have an office in Las Vegas and Los Angeles. I asked if they could fix what ATM Equipment had done to my keypad and they said they could but would charge a little more as they would have to replace the processor that ATM Equipment had put in which was the 5000k processor, it was still cheaper than what ATM equipment charges though. They get them done pretty quick and I haven't had a problem with them so far, I will still use them in the future so hopefully that will help your decision.
  3. Blue Plate is correct that ATM Equipment does repair these but when I used them before I realized that they were loading the 5000k firmware onto the PCI 1.0 6000k keypad which makes the keypad non PCI compliant as even the manufacturer has stopped repairing the 5000k keypads. ATM equipment is actually removing the processor of the 6000k you send in and putting in a 5000k processor basically downgrading the keypads so they can load the program they have. If you don't believe me go and check the version of a 6000k keypad they have repaired, instead of 08.00.00 it will show 03.02.01. I don't know why anyone sends them in to them especially for the price they charge. The manufacturer will refuse to work on the keypads sent in to them that have been repaired by ATM Equipment. I had to send mine to another company to get them put back to the correct version with the correct processor, and they still charged less than ATM Equipment for fixing ATM equipment's HUGE lie. I can't believe they haven't been sued yet, I know I have lost probably $5k in repairs because of them. It makes me furious! I'll attach a picture as proof of the chip being replaced with a 5000k chip.
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