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About kc614

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  1. Hi, I am new to vending and I have been trying to soak up as much knowledge from this forum and the awesome youtubers out there, but I have not been able to find an answer to a problem I am having with a dixie narco 501e. I just bought this machine used, the price was such a steal and it looked to be in decent enough condition that I didn't really test it thoroughly. After plugging it in at home, there were two columns that had a couple monster energy drinks remaining in the machine, and both columns were jammed. I followed directions to clear the jams, although when I pressed on the release button by the motor they didn't really release much to make it very easy to pull the cans out, I damn near destroyed the cans to get them out, (not sure if that is common or a symptom of my problem). After clearing the jam, I homed the machine, and one of the columns homed, the other will not home. It will rotate and rotate just fine, but it will not ultimately home. I I did see something in the user manual about resetting the machine if it says there is a jam and there isn't one, but I couldn't get the menu to cooperate the same way that the instructions described. It's possible I am being a total bonehead, but I just can't figure it out. Any help would be much appreciated. At the risk of complete embarassment, I made a video walking through it if the above didn't make sense.
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