I use magic jack, I forward all calls to my cell, unlike the 7 to 7 guys, my line is always open, considering the area I service, they want stuff done, and they want it done fast, and now. But..... no matter how good my service is, they still consider me a small rat running around, so when it comes to filling, they will call, but when it comes to "were closing store and your machine is in the dumpster" call is almost never to happen, who cares for the vending machine, small time guy, well scrap it! or take it home, "the kids will love it after I pop it open". So, I never shut off the phone, I have a standard rule I follow, I don't care where the location is, or when the last time I was there, even if it was yesterday, and its 40 miles out, if I get that call... guess what im doing... slogan is simple "for service today (or within 24hrs) call before 4pm" if calling Friday after 4pm, don't expect me till Monday. Yes, I make runs for those calls, I treat all locations the same, it could be as simple as a quarter getting stuck, or product not coming out on the bulk machine, or a dollar getting stuck, or the water not dropping, I am always there! now the mom and pop shops know what I do, and how I do, but the corporate locations couldn't give 2 shits about how fast or slow I get stuff done, so I try to reinforce it on them. Like...
some one called?
yes, we did,
how long ago?
um like a few hours ago
oh wow, and here I am, what is the issue you're having?
then at the end ill be a jerk and say...
when was the last time you called any company or service and they actually showed up the same day?
welcome to my world!
magic jack is super cheap, its got VM, and you can forward to any number, you can even call back from the MJ number, the customer doesn't have to see your number.
I even made a new line recently (xxx) VENDING, go ahead give me a call sorry cant tell you the area code don't need any unwanted calls.
you're in the business to make money, but you cant make money without customer service, i have super busy locations, i service at least 2 to 3 times a week, im out on my own, single man operation, and if i can do it, then you should be able to as well. those calls that you're so annoyed of getting are your money calls, you want those, if you know a product sells more than others, heck, make 3 or 4 lines with it, what are you losing? you know it will sell, you now have 2 or 3 products less you have to worry about going bad or not selling, and just bring more of what sells, not always about variety. i know Doritos, famous Amos, pretzels, Takis, snickers, mm peanuts sell the most, so ill make 2 or 3 of each selection, and it sells! eventually ill weed out the products that sell the least like cracker jacks and fig newtons, during summer, at least 2 to 3 lines of water in every machine, filled to the top. that's where the cash is made, those calls are not from the irritating customers, but really the machines calling for a change!
But joe shmo loves these chips, you cant take them out...
yeah joe shmo is a part timer of 4 hours a week, you know what to do.