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vetvend last won the day on May 30

vetvend had the most liked content!

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About vetvend

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  1. vetvend

    USAT Billing Error

    I got mine back the next week......They are notorious for bad customer service! They could have sent us an email alerting us to the mistake or posted it on the portal. Also check to make sure your charges match the telemeter serial numbers every once in a while....they were charging me for 3 I never owned......I just got done with a transfer that took them 9 weeks......no apology, just "we forgot to do it". I guess they figure since they have the lowest swipe charges for unattended they can get away with bad service. I am working with OTI america now.... they have a complete packaged system and matched their charges...but with great customer service.....their back office needs some work but they will get there.....They also have a tokenization/card on file solution for rentals so you can upcharge if things are not returned or damaged which helps me greatly with my rental scenario kiosks.
  2. vetvend

    USAT Billing Error

    Join the club of small operators....it is mind over matter....they don't mind because we do not matter
  3. vetvend

    USAT Billing Error

    Same thing with me....I emailed and they knew about it.....another example of their lackluster customer service. They could have easily reached out via email to alert their customers and apologize for the error but yet again it is mind of matter.....they don't mind because I don't matter
  4. vetvend

    USAT... Wow...

    Here you go..... up to two weeks from the seller and two weeks from the buyer.......it is a painful process sometimes and I have to get the VPs involved sometimes when the transfers fall through the cracks .......I think it has a lot to do with a company growing very quickly and not allocating enough personnel to critical customer service nodes....especially transfers. I have talked with the head of transfers many times and he is a great guy but that does not always tranfer to faster service ePORT TRANSFER GUIDELINES 1. Before a Transfer can occur, current owner of the devices MUST email the following information to transfers@usatech.com at least TWO WEEKS prior to transfer: a. Name, Address, City, State, Phone and email address of the NEW owner b. Date and time of transfer c. ePort serial numbers that will be transferred 2. Current owner must have a positive balance on their USAT account prior to moving the devices, or make arrangements with USA Technologies to settle the difference. If the current account is closing, all funds will be “held” and no deposits will be received until the transfer is complete. 3. A new Connect Agreement and EFT Authorization must be completed by the NEW owner/company with USA Technologies if an account hasn’t been established. This includes new banking information listing the TAX ID or Social Security number of the new customer. 4. The new owner can contact the Sales Department for an overview of USAT’s services by calling 800-770-8539. The Sales Department will send account setup documents at that time. 5. Once the new account is set up by USA Technologies, a quotation for Transfer Fees will be emailed to the new owner. Typically, there is a Transfer Fee of $30 for each ePort being activated under the new account. 6. Once the Activation quote is signed and returned, USAT will move the devices over to the new account. The transfer process takes at least TWO WEEKS, so please plan accordingly. PLEASE NOTE: JumpStart or Rental units and owned units CAN be transferred. Quick Start or LEASED Units CANNOT be transferred. The leased units must be purchased by the current owner first at the current buyout price and then transferred to the new owner as an owned unit. If you have any questions about the Transfer process, please contact your Client Support representative at 888-561-4748 or email transfers@usatech.com. Thank you! The Client Services, Sales and Transfer Teams at USAT 03/19/2018/esp
  5. vetvend

    USAT software ehlp

    bproof@ (youcan fill in the rest) is in charge of all onboarding of new customers....she is very responsive
  6. vetvend

    Eport Question

    Thats Great!....I will now proceed to woop on the USAT director of Inside Sales for sending me false info and then swearing to it
  7. vetvend

    Eport Question

    My bad.....USAT had sent me this a while back....so end of 2019 not the beginning.....articles do say that conductivity may be lost before that date
  8. vetvend

    Eport Question

    Lacanteen, I only have 100 so they are most likely going to tell you the truth then they are me.....My last rep Matt, told me repeatedly that they would be supported til 2021 but he got let go when USAT acquired Cantelope...and the new guy knows nothing....The director of inside sales says they will stop working in 2019...I do know they are selling G9s in Canada with different firmware because Canada is keeping G3 for much longer
  9. vetvend

    Eport Question

    I am being told by USAT that Verizon g3 is done January 2019 and that is why they stopped selling the G9 for the 4G g10......do not know about ATT but most of mine are Verizon.....they are sunsetting G2 and G3 at the same time to make room for G5....ask your sales person and see what they say....my guy promised me I was OK and then the national sales team said he was wrong
  10. vetvend

    Eport Question

    I wouldn't be buying any G-9s though Jan 2019 is supposed to be the end of 3G
  11. vetvend

    Eport Question

    I use a lot of Eports and have to transfer often....a new account requires the new owner to be "onboarded" by usat and it takes a good 2 weeks after they fill out the account info....it has to start with the old owner sending an email to their sales rep with the telemeter serial number and the new owner information and effective date of the transfer and formally request the transfer (has to be an email so they have written record)
  12. vetvend

    home built vending

    Tater, Looks like we are polar opposites! Sound like a plan. Yeah that 8-12 year mark is tough......I was always just one year away from getting out and doing "suit and Tie" flying but.....I always found a reason to stick it out
  13. vetvend

    home built vending

    Tater, The heater blankets are holroyd silicon 24V 40 watts, they come on at -10c and off at -5c. I would never consider a solar version up that far north for all the reasons you described. As for the made in America issue....got it. I am a service disabled Army Veteran with 25 years of active duty service and I am committed to hiring other vets as we grow and if the cost of just the cages added on $1000 to the machine I would consider it.... but with fabrication, galvanizing and powder coating no one can come close. I have put the cages out for bid and we made the first 4 machine cages in our shop and they end up running 3 to 4 times the overseas cost landed (the impending steel tariffs may change that).....everything else is done right here in Texas as is the software development but it does not make sense to build a machine that is too expensive to buy. I would much rather call John and help him with the functionality of his machine so that it can price individually and vend other type products and although the heaters should work.... I have no really effective way to test how long they will stand up in such a cold environment. Also, I am a warm weather guy and would rather go back to Iraq or the Sinai Desert for an extended period in full battle rattle rather than make one service call to anywhere it gets -30F..... I don't even want to think about it. I really don't want to offend you and that is not my intent at all.....I just can't guarantee it would hold up in that environment (I know I wouldn't) and I would never sell something I can't guarantee.
  14. vetvend

    home built vending

    That is for the Kayak rental kiosk. The standard 4 module (31 vending doors) retails for $8900. All our components are for industrial use so they are pretty robust. The weakest link in the main enclosure is the PLC which is rated to -25C and then the touch screen rated to -20C...... So for our propane machines we added heater blankets to both enclosures and got them UL certified for Hazardous Location.....since we use the same parts in the regular machine I just add the blankets for my machine that are North bound and that gets them to operate at the really low temps.....If the screen starts letting me down I can go to the industrial push buttons for each module for the crazy cold places.....I could still price by 8 compartment module but not by individual compartment.