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I am surprised to see so many use spreadsheets to run their business, I don't work for them, I just got a problem with them! I have the full version of the software, and believe me, its great, I don't have to guess, or figure out what goes where or worry about lost locations, I put it in once, set it and forget it, until next time. when its ready, itll show up red, and then I can go service the location. but my issue is a simple one, a few years ago I had a full version, but it was the older version, so I figured id buy the new one since it was half price if you already had the program. now back then, I was able to activate the software on any pc, so if I had 2 pc's I can activate them both, one is a steady, and one for backup. a few years ago I contacted them, letting them know that I am upgrading my pc, and that I would like to activate the software on the new pc, after 2 years, I finally get a response that I have to pay for it again, I asked why? they said it was all newly updated, you can get the demo to see it, so I did, no harm, but then I started checking the versions of the program, and it winds up that there was no update, in fact my current software was beyond what they were trying to make me pay for $150 for, now I don't mind paying for newer stuff, but why would I pay for something that's older than what I have? apparently their versions that they so called "updated" are "outdated"! now I also understand they cannot do everything for free, but I made it clear, I'm not paying for stuff older than what I already have! so I asked them to activate my new PC so I can have the full version instead of the demo, and till this day no response! $150 for old stuff, and I thought my software was outdated, its like Microsoft trying to sell you windows 97 in 2018, only $100! ha ha ha, I want to make sure everyone knows about crooks in the vending business, they are all over, the worse thing is, they were very helpful back in the day, why not now, everyone struggles, and that's understandable, but don't give me BS! http://www.softessentials.com/ record your stuff with them! still to this day no response! the most recent one is from 8/17! we have time people, hopefully they will read this and make some real changes!