JCS Vending Posted September 29, 2013 Share Posted September 29, 2013 I have a cold sandwich machine on location, along with a drink and snack machine. I got a call from them the other day that the snack machine won't take bills and that the cold machine won't spin. When I arrived I noticed the snack machine wasn't even powered on. Behind it, I see that they (the customer) had unplugged both the snack and cold machine and added in a short jumper cord type thing (industrial type) where both machines plugged into this thing and they plugged the jumper cord into the wall. However, the snack machine was unplugged entirely. I unplugged everything and removed this jumper cord from the equasion, and plugged both machines directly into an outlet in the wall. The snack machine was fine, but the cold sandwich machine started spinning and wouldn't stop. The screen was now flashing out of order, all while the door was open. I shut the door and the screen cleared again and would take money and even allow me to select an item on the keypad, but kept spinning and spinning. I let it spin for 15 minutes and it didn't stop. I unplugged it for 15 minutes then tried again but again it wouldn't stop spinning. I'm thinking it has something to do with this jumper cord. It's in good condition, clearly industrial/heavy duty but seems strange this started happening only once they put this cord on. I'm not happy they messed with my machines at all. Can anyone help me with diagnosing the problem and how to fix it? The picture below is the actual machines on location. Many thanks, Link to comment Share on other sites More sharing options...
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