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vm010 not responding

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I think you're describing one of the crappy bill changers that just lay the bills inside the changer and then a solenoid fires to release coins stacked up in tubes.  If so then make sure that your coin cassette is properly seated so that the solenoid can pull on the payout slide.  You could also have something broken or perhaps a weak solenoid that can't pull hard enough on the slide.

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