MEI VN2500 constantly needing cleaning.

[mybrothersstuph]

I have a Older Dixie Narco 368 vending machine with a MEI VN2500 bill acceptor. About every two weeks the acceptor will stop validating bills and ill have to clean it out.(A simple wipe down with a wet rag does the trick) Is this normal? I feel like it should be able to go longer without issues. Thanks for any help.

[moondog]

I have a Older Dixie Narco 368 vending machine with a MEI VN2500 bill acceptor. About every two weeks the acceptor will stop validating bills and ill have to clean it out.(A simple wipe down with a wet rag does the trick) Is this normal? I feel like it should be able to go longer without issues. Thanks for any help.

not normal at all - I use almost exclusively VN 2500s and when they get to this point I have them rebuilt.  I typically get about four years out of one before it's time for a swap out.  The big problem here is that you have no idea how many sales you're losing each time it stops working.

[mybrothersstuph]

That's exactly my concern. I feel like I'm losing even more sales than I realize. How much should I expect to pay to get it rebuilt? Or is it easy enough to do myself?

[AngryChris]

Just get it rebuilt!

[AZVendor]

You shouldn't need to clean it that often unless it's in a filthy environment. A dry cloth should also be all that you use. The VN series is capable of handling a somewhat dirty environment due to it's design so when it stops working like yours it just needs to be rebuilt.

You can PM me for an exchange unit.