allprovending Posted November 13, 2015 Share Posted November 13, 2015 I've been waiting for AZ Vendor to send me parts for 2 months now. I also sent him 6 changers/validators to be rebuilt and have not heard from him and my emails go unanswered. No wonder he doesn't give out his phone number. When I first sent him the validators and changers he said it would take 3 days per piece of equipment so I was expecting them within 20 days. It is now going on over 2 months and still no word from him or response to my email. Link to comment Share on other sites More sharing options...
SchligVend Posted November 13, 2015 Share Posted November 13, 2015 [emoji15] Sent from my LG-H810 using Tapatalk Link to comment Share on other sites More sharing options...
Pyrodude Posted November 13, 2015 Share Posted November 13, 2015 AZ has always provided timely service, kept me in the loop when things didnt go as promised, and given me his cell number and I am just a small time vendor. I have been pleased with the results and will use him next time I have a problem. Just my experience - your results may vary...... Link to comment Share on other sites More sharing options...
allprovending Posted November 13, 2015 Author Share Posted November 13, 2015 That's good to know.....anyone want copies of my unanswered emails let me know and I will forward them to you. Why don't you share his cell number with us? If he gave it to you he shouldn't care if you share it with us? Link to comment Share on other sites More sharing options...
Donkata Posted November 13, 2015 Share Posted November 13, 2015 Sorry your experience has been soured. Given his stature on the forums here I'd be surprised he'd willfully jeopardize his reputation. I'm guessing communications breakdown, another side to the story, or a combination of the two. Link to comment Share on other sites More sharing options...
AngryChris Posted November 13, 2015 Share Posted November 13, 2015 Perhaps your emails get sent to spam by mistake Link to comment Share on other sites More sharing options...
allprovending Posted November 13, 2015 Author Share Posted November 13, 2015 AngryChris.....doubtful because we emailed back and forth at least 10 times. The emails that went unanswered were the ones when I was asking about the status of my equipment plus its been over 2 months and he hasn't emailed or called me. He does have my cell number. Donkata.....another side to the story? Perhaps, lets see if he responds and what he says. Link to comment Share on other sites More sharing options...
The Mage Posted November 13, 2015 Share Posted November 13, 2015 I have changed the topic of this thread. We can discuss issues between members, but lets not have any direct attacks or name calling. Link to comment Share on other sites More sharing options...
AZVendor Posted November 14, 2015 Share Posted November 14, 2015 I'm boxing them up this weekend to get them out to you Monday or Tuesday. Sorry for the delay but some parts had to be ordered for them. Link to comment Share on other sites More sharing options...
deee_z Posted November 14, 2015 Share Posted November 14, 2015 There ya go, it is in the mail. AZ has always done me right! Link to comment Share on other sites More sharing options...
Anacapa Vending Posted November 14, 2015 Share Posted November 14, 2015 Try vendors exchange or the manufacturer directly. That's what I ended up doing. Super easy. Link to comment Share on other sites More sharing options...
TKK Posted November 14, 2015 Share Posted November 14, 2015 Az is an outstanding guy. Hes been one of the most valueble assets to my start up. And i owe him a ton of cash lol. Yes sometimes he sends u the wrong parts or someone elses parts but eventually u get the right parts like 90% of the time. And customer service is worth it in gold man he can tell u the problem to almost any machine. Link to comment Share on other sites More sharing options...
allprovending Posted November 14, 2015 Author Share Posted November 14, 2015 Thanks AZ.....would have been easier for us both if you had responded to my emails. Can I get your cell number from you? Apparently you do give it out according to Pyrodude. Link to comment Share on other sites More sharing options...
allprovending Posted November 16, 2015 Author Share Posted November 16, 2015 And still no cell number? Also when you send them out tomorrow please get a tracking number and provide me with the number? Thanks. Link to comment Share on other sites More sharing options...
Walta Posted November 16, 2015 Share Posted November 16, 2015 The truth is no body can stock every part for every machine ever sold ever. To make matters worse some of the manufactures have done a very poor job merging the parts departments of the companies they bought out. It seems a lot of parts a listed as available with none in stock and undetermined production dates. Personal I try to support my local suppliers. If I can keep them in business they will have most of the stuff I want in stock and available for same day pickup. My local supplier does instant exchange for all the common coin mech and valuators for no additional charge. I am sure they would ship if you want to give them a try send me a PM and send you the contact info. Walta Link to comment Share on other sites More sharing options...
allprovending Posted November 16, 2015 Author Share Posted November 16, 2015 Walta.....yes I understand that but at least keep me in the loop. I sent 3 emails and got no response. Supposedly he gives out his cell number yet I have mentioned here twice for his number and haven't gotten it. I'm starting to think the 2 people on here that are "praising him" are his friends. I've also received emails from other members that have had the same experience but they wont post on here. I guess if my equipment gets shipped out tomorrow as promised, since he boxed them up over the weekend, I will give him praise. Link to comment Share on other sites More sharing options...
Golfdogs Posted November 17, 2015 Share Posted November 17, 2015 Walta.....yes I understand that but at least keep me in the loop. I sent 3 emails and got no response. Supposedly he gives out his cell number yet I have mentioned here twice for his number and haven't gotten it. I'm starting to think the 2 people on here that are "praising him" are his friends. I've also received emails from other members that have had the same experience but they wont post on here. I guess if my equipment gets shipped out tomorrow as promised, since he boxed them up over the weekend, I will give him praise. I will praise AZ Vendor up and down and all around. This gentleman has done more for this site without regard for being compensated. I have ordered parts from him in the past and will do so in the future. I have had many conversations on the phone with him and he is happy to share his bountiful experience with me. I'm sorry you've had not such a great experience this time around, but give the guy a break. I personally wish this thread would just go away. Link to comment Share on other sites More sharing options...
allprovending Posted November 17, 2015 Author Share Posted November 17, 2015 Golfdogs.....so whats his phone number or will you not give it out either? This thread will go away when my validators/changers have been mailed and have arrived. Supposedly they will be mailed tomorrow and hopefully I will get a tracking number at which point I will post that on here. Link to comment Share on other sites More sharing options...
allprovending Posted November 17, 2015 Author Share Posted November 17, 2015 No need for his number now.......another member just emailed me and provided his number to me. Link to comment Share on other sites More sharing options...
Anacapa Vending Posted November 17, 2015 Share Posted November 17, 2015 AZ does a lot for everyone on here for free. No one else wants to pile on him, especially publicly. You never know what's going on in other peoples life. Chalk it up to a lesson learned and move on. Link to comment Share on other sites More sharing options...
mwcogburn Posted November 17, 2015 Share Posted November 17, 2015 Mine is a slightly different take on this. He did some work for me and sent some parts that I needed and I can't get him to send an invoice or tell me how much I owe him. I suspect there's something else going on if he is not responding to me asking for a bill. Link to comment Share on other sites More sharing options...
JAMMAN Posted November 17, 2015 Share Posted November 17, 2015 That exact thing is happening with him and I right now. He seems like a really nice guy, my take is he is so nice and so knowledgeable that he gets buried in requests. I personally get in situations like this because I truly do want to please everyone to the highest extent as it seems Randy does. He is "the gift horse" of this forum, please don't look him in the mouth. I wish I lived closer I would offer to help him in some way stretching myself thinner than I already am and getting farther behind on things I have promised Link to comment Share on other sites More sharing options...
allprovending Posted November 17, 2015 Author Share Posted November 17, 2015 I had moved on since he responded in the post and said they would be mailed today or tomorrow but people kept posting so I am going to comment on there post. Thank you to everyone that has responded, mostly defending him, because this thread is now a "hot topic". I guess we will see if he is a man of his word and mails them tomorrow. Link to comment Share on other sites More sharing options...
allprovending Posted November 17, 2015 Author Share Posted November 17, 2015 Jamman.....I agree with you 100% and I understand people get behind, have to order parts to complete my rebuilds etc. All I was asking is he should have responded to my emails and kept me in the loop, I would have understood. These validators/changers were going in snack machines that I already had locations for and a few machines I had sold. I was originally told 3 days per so that would have been 18 days so I didn't want to cut it close so I figured 5 weeks, its going on 9 weeks now. I had to buy new validators/changers to fulfill my agreement with locations and customers to keep my good reputation. Link to comment Share on other sites More sharing options...
cashman Posted November 17, 2015 Share Posted November 17, 2015 always been a great asset for me when ever i've need help or parts . hope he'll be around to help me for a long time. Link to comment Share on other sites More sharing options...
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