dougncin Posted December 2, 2015 Share Posted December 2, 2015 I can only put 1 dollar and won't accept anymore. Is this what they call escrow? I have a item that is 3.50 and trying to figure what I need to change to accept more dollar bills. Rowe 5900s Thanks in advance Doug Link to comment Share on other sites More sharing options...
AZVendor Posted December 2, 2015 Share Posted December 2, 2015 Hi Doug, The Rowe 5900 can take more than one bill if certain parameters are met. You should first check your coin count levels to ensure that the coins in your tubes have been accurately counted by the logic board. For example, if you have 20 quarters in the quarter tube ($5 worth) then the machine should show something close to 20 quarters. This follows for the nickle and dime tubes as well. Depending on your software version you may or may not be able to adjust your coin counts from the keypad. If you can't then you need to pull the mech, dump all coins out, reinstall the mech and then fill the mech through the top of the acceptor while in the Tube Fill mode so that the machine can reset it's coin counts as they are deposited. If the machine doesn't have a correct physical count of coins in the change tubes it can prevent subsequent bills from accumulating credit if the machine doesn't think it could pay accurate change out in the event someone put 4 dollar bills in and then bought a .85 candy bar. Once you have the coin counts correct then you do not want to ever add change to low change tubes by simply adding coins to the tubes manually. You will need to use the Tube Fill menu item so that the coins are counted into memory when dropped into the acceptor. All of the Rowe machines of this vintage (blue displays on 5900, 548 and obsolete 425 coffee) used the coin counts which caused operators problems as they had to use the Tube Fill mode on Rowes without exception while they didn't have to do this on other manufacturers machines from that time period. It was a bit of a learning curve as experienced by myself and my drivers (much longer learning curve for them). The second thing to check is whether you have $ Escrow turned on. This will cause the machine to hold the last bill that meets or exceeds the highest vend price in the belts of the validator. If the coin return is then pressed that last bill plus the remaining credit in coins will be returned (unless you have Force Vend turned on). If the credit results in a vend then the bill is stacked prior to that vend as it will not be used in a coin return function call. If $Escrow is turned off then all bills will be stacked resulting in only coins being paid out when the coin return is pressed prior to a vend. You can see that this is basically coin management function but you should still have it set to where you want it. Finally, you should look at the Force Vend feature and have it turned off for a better customer experience unless your location regularly uses your machine as a bill changer. In that case Force Vend on and/or $ Escrow on can help control that usage. Link to comment Share on other sites More sharing options...
kdub3821 Posted December 2, 2015 Share Posted December 2, 2015 Sorry but just trying to learn from what you said az. Force vend will take any amount regardless of if the machine can give back enough change. Escrow will take a bill and pay back in change if the return is hit by the customer. Also is there an easy way to find where to switch from force vend and escrow from force vend to escrow or just look it up in each different machines manual? Link to comment Share on other sites More sharing options...
Feral Vending Mechanic Posted December 3, 2015 Share Posted December 3, 2015 5900s are notorious for losing track of the coins. I left instruction sheets inside the machine telling the route drivers how to do it, so I didn't get hammered with service calls for an easily fixable issue. Luckily, we don't use 5900s anymore. Link to comment Share on other sites More sharing options...
dougncin Posted December 3, 2015 Author Share Posted December 3, 2015 My problem was I just hadn't set anything over a 1.00 yet once I did it took multiple 1.00 bills. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.