Snickers Posted April 9, 2016 Share Posted April 9, 2016 Went to 2 machines today that said something along the lines of "cards offline by vendor". Both machines were AP 123 with version 5.23 working with the USAT G9. Both had a selection # on the display. Example: 130 was shown on the display when I walked up to it. Powered them off and powered them back on fixed them both. Why is this happening and what can I do to prevent it? Link to comment Share on other sites More sharing options...
lacanteen Posted April 9, 2016 Share Posted April 9, 2016 The last flash version for 123 was 5.28. As a general rule, DEX users go for 5.24 or higher. It could also be an issue with the Golden Eye vend sensor. Link to comment Share on other sites More sharing options...
AZVendor Posted April 9, 2016 Share Posted April 9, 2016 Do an RSSI test and see if your signal strength is over 10. Less signal can cause the "cash only" message or what might now be "cardreader offline." You might need to either put your antenna outside the machine or get a high gain antenna. Link to comment Share on other sites More sharing options...
Snickers Posted April 10, 2016 Author Share Posted April 10, 2016 Hmmm. we don't Dex anything. I thought it was weird that the selection was on the display. The board showed no errors tho. Both machines have been working fine for a week. I guess I need to try the RSSI test. Link to comment Share on other sites More sharing options...
cvending Posted April 10, 2016 Share Posted April 10, 2016 I had a similar issue using NAYAX readers though. After talking to AP service they suggested we back the eprom version down from 5.28 to 5.24. Has worked fine since. Link to comment Share on other sites More sharing options...
Snickers Posted April 10, 2016 Author Share Posted April 10, 2016 I remember when buying the readers they pretty much told me as long as it's MDB it will work. I guess that's true to an extent but the software thing on today's stuff has really got me puzzled. It would be nice if they listed the recommended versions for all machines and I have no idea what the differences are between versions of any of this stuff. I would think the latest is best on any board. I can say InOne technologies stuff has never gave me a single problem. VE boards along with all the other boards we have in soda and snack machines are constantly getting "hiccups". Link to comment Share on other sites More sharing options...
lacanteen Posted April 10, 2016 Share Posted April 10, 2016 All of my 120 series machines, and I have 87 of them, have USAT card readers, most with G9s. Also, most machines have 5.24 or 5.28 firmware, but also, most have the Golden Eye vend sensor disabled or removed due to it's unreliability. I have no card issues with them. To get any product sales data, you must go to the security menu and have product codes set to "auto", not "manual". Link to comment Share on other sites More sharing options...
Snickers Posted April 10, 2016 Author Share Posted April 10, 2016 Yes I don't care for the Goldeneye or drop sensors in general. We sat 8 of the 123 last week and I'm pretty sure all but 1 had the drop sensors. What is the best way to disable the drop sensors and leave them in place on the machine? Thanks Link to comment Share on other sites More sharing options...
lacanteen Posted April 10, 2016 Share Posted April 10, 2016 Yes I don't care for the Goldeneye or drop sensors in general. We sat 8 of the 123 last week and I'm pretty sure all but 1 had the drop sensors. What is the best way to disable the drop sensors and leave them in place on the machine? Thanks In the configuration menu set to off. Then unplug from the main board the plug marked "coffee". Link to comment Share on other sites More sharing options...
Snickers Posted April 11, 2016 Author Share Posted April 11, 2016 I think I will disable the drop sensors. I found version 5.28 from capital vending for $20 so went ahead and ordered it for all the machines. Link to comment Share on other sites More sharing options...
Dubs6476 Posted April 15, 2016 Share Posted April 15, 2016 I just bought 8 of the snackshop 123's and majority of them had the golden eye removed or disconnected. I was about to order replacement parts for them before reading this thread. Why do people remove them? Do they stop working and then disable the machine from use until you turn the sensor off? I had another type of machine do this before.... Link to comment Share on other sites More sharing options...
Dubs6476 Posted April 29, 2016 Share Posted April 29, 2016 Bump? Link to comment Share on other sites More sharing options...
lacanteen Posted April 29, 2016 Share Posted April 29, 2016 I just bought 8 of the snackshop 123's and majority of them had the golden eye removed or disconnected. I was about to order replacement parts for them before reading this thread. Why do people remove them? Do they stop working and then disable the machine from use until you turn the sensor off? I had another type of machine do this before.... The sensors are unreliable. The ribbon harness gets damaged by the door or bin mechanism. The sensors are hard to align because one is on the bin and the other is on the swing panel. Unplug from the board and turn off in the programming and save yourself a ton of grief. Link to comment Share on other sites More sharing options...
Snickers Posted April 29, 2016 Author Share Posted April 29, 2016 I have drop sensor kits for the 120's. VE and Inone ones as well if your interested. They work I just don't like them (never have) on any machine-for no particular reason. Like LaCanteen said if you load your machine the correct way they really are not needed. Personally I like product pushers for that little extra peace of mind. I also prefer crank up windows for my vehicle too tho so I may be a minority on this issue-lol. Link to comment Share on other sites More sharing options...
Snickers Posted April 30, 2016 Author Share Posted April 30, 2016 I guess I should report back that all the issues were signal strength related. I thought I would get away with the antennas on the inside but some of the locations had to have them mounted on the exterior. Been problem free for a week now. Link to comment Share on other sites More sharing options...
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