BlindVending Posted September 20, 2016 Share Posted September 20, 2016 I opened an account with them a month ago finally after 3 weeks back and forth faxing forms to them as they kept telling me I was sending the wrong form as I am Canadian. They kept literally sending me different forms . Ok account opened. Great. I have a bunch of brand new unopened units a local vendor sold me. I was told to have him email or call to give permission to transfer the units to me. No big deal. He did both. This was 3 weeks ago. Called last week wondering why devices aren't transferred. Informed there is another form that needs to be filled out and I have to pay a transfer fee. Ok sure. No problem. But wait there is a problem. 5 calls to customer service and still no way to obtain the form. Every single one of them claims they are sending the form to me "today". Still no form. I'm ready to walk from this company. This is absolutely unacceptable. Am I the only one who has had a less than pleasant experience with these goons? Link to comment Share on other sites More sharing options...
matthew0582 Posted September 20, 2016 Share Posted September 20, 2016 Their customer support has gone to ***** real fast. Link to comment Share on other sites More sharing options...
Southeast Treats Posted September 20, 2016 Share Posted September 20, 2016 It's always been tough for small vendors to deal with the CC processors, they all want to focus on companies that order units in the hundreds, not 5 or 10 at a time.... I have had a lot of good luck with ParLevel so far on customer service for their VMS, I have not bought any of their telemeters yet. Best of luck! Quote Link to comment Share on other sites More sharing options...
allen watson Posted September 20, 2016 Share Posted September 20, 2016 It's been so-so. I just picture USA tech as a small company with 5 or 6 employees doing the best they can. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
BlindVending Posted September 20, 2016 Author Share Posted September 20, 2016 34 minutes ago, allen watson said: It's been so-so. I just picture USA tech as a small company with 5 or 6 employees doing the best they can. Sent from my iPhone using Tapatalk If that's the case I've talked to every employee so you think they would just send the form and make me stop calling. It literally takes 20 seconds to send an email these days. Link to comment Share on other sites More sharing options...
lacanteen Posted September 20, 2016 Share Posted September 20, 2016 I have sent a message to my contact who is pretty high up the ladder. I agree that the tier 1 customer support has been lacking lately. The best thing you can do is find out who your sales rep is because it is the rep that makes the commission. I have almost 3000 of their card readers and wouldn't use them if they didn't perform. Link to comment Share on other sites More sharing options...
BlindVending Posted September 20, 2016 Author Share Posted September 20, 2016 6 minutes ago, lacanteen said: I have sent a message to my contact who is pretty high up the ladder. I agree that the tier 1 customer support has been lacking lately. The best thing you can do is find out who your sales rep is because it is the rep that makes the commission. I have almost 3000 of their card readers and wouldn't use them if they didn't perform. Thank you lacanteen. Problem is I haven't been assigned a sales rep yet as I already have units lol Link to comment Share on other sites More sharing options...
BlindVending Posted September 20, 2016 Author Share Posted September 20, 2016 13 minutes ago, lacanteen said: I have sent a message to my contact who is pretty high up the ladder. I agree that the tier 1 customer support has been lacking lately. The best thing you can do is find out who your sales rep is because it is the rep that makes the commission. I have almost 3000 of their card readers and wouldn't use them if they didn't perform. Wow thank you lacanteen. I just received the form Link to comment Share on other sites More sharing options...
BlindVending Posted October 4, 2016 Author Share Posted October 4, 2016 On Tuesday, September 20, 2016 at 8:02 AM, lacanteen said: I have sent a message to my contact who is pretty high up the ladder. I agree that the tier 1 customer support has been lacking lately. The best thing you can do is find out who your sales rep is because it is the rep that makes the commission. I have almost 3000 of their card readers and wouldn't use them if they didn't perform. ****update**** Went to install readers the next day. Got some weird messege on reader so called support. Hung up on twice. Waited 3.5 hours for a call back. Explained issue told to leave a voice mail as the lady was unavailable. Called back the next day September22 finally got a level 2 technician who said unfortunately the g8 readers are not supported by my cellular provider in canada anymore. He said he will create an RMA to upgrade to G9. It's now October 4th and the RMA had not been processed yet so devices haven't shipped either. Called this morning and told "soon" What the %#@$. I'd like to think I'm a patient guy but this is literally months now and still no active devices. This company is horrendous. Link to comment Share on other sites More sharing options...
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