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Dixie not accepting coins


Chkoolaid1

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Hey guys, I got a call from an account today, a pop machine is not accepting coins. It's a Dixie narco 501E, I'm not sure what coin mech is in it and won't be able to check until tomorrow morning. The machine accepts coins, does not add credit and will not return the coins. When you insert a dollar it credits and works fine, will even return change in coins. I had the maintenance guy unplug the machine and plug it back in to try and reset it and it did nothing. Any ideas? I'll post the mech tomorrow as soon as I can get to the location. Thank you for any help!

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Check to make there are no coins jammed in the coin mech. Look down the side of the mech for pennies, half dollars or foreign objects. These will cause coins to eventually back up to top of changer and act as you described

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2 hours ago, Chkoolaid1 said:

 

Hey guys, I got a call from an account today, a pop machine is not accepting coins. It's a Dixie narco 501E, I'm not sure what coin mech is in it and won't be able to check until tomorrow morning. The machine accepts coins, does not add credit and will not return the coins. When you insert a dollar it credits and works fine, will even return change in coins. I had the maintenance guy unplug the machine and plug it back in to try and reset it and it did nothing. Any ideas? I'll post the mech tomorrow as soon as I can get to the location. Thank you for any help!

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Given that the coins are not dropping straight through (which rules out a bad accepter head)  and it gives change with the validator, your coin mech is probably alright.  My money is on the coins being jammed in the chute before they ever reach the coin mech.

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Yup to all of that. Coins are jammed in the coin reject chute i side the coin mech along the right side of it. Remove the mech and thn remove the acceptor. Hold three fingers in your coin tubes so they don't dump out and then turn the mech over and shake it. It can take some work to empty that chute but make sure you get it all out.

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