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Vendo Vue problem


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Posted

I have a Vendo Vue that is misaligning with the first few trays on the top row. The hand comes up and tries to pick up the drink but moves too far to the left and hits the tray instead of picking up the product. I have ran a discovery 2 on it and it's still misaligned. The troubleshooting page tells me that I need to "reduce Z product position by three encodings". I don't have the password that allows you in to the calibration menu, does anybody have it, or know for sure if that's what needs to be done? It's a trade vendor, so it's not a pepsi or coke machine.

Posted

The password is likely to be 0000 or 4231.  Otherwise you need to check with Vendo tech support on how to do a factory default that would probably reset the password as well.

Posted

Thank you. I was seeing if anyone knew since it was Sunday and tech support is closed. I found the issue and it's actually a bent finger that's causing the problem. I've got this thing all torn apart, what a pain!

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