lacanteen Posted May 11, 2018 Share Posted May 11, 2018 Crane has decided to change part numbers. I just got a call on a P.O. I emailed 10 days ago and was informed that all orders are behind because the "new system" has to match the "legacy number" to the new number. So now, A/P 12000121-02 G&M filler is now item number 109442. AND, bless their hearts, our account number has changed, AND, if you have a credit card on file they only keep the card number but not the security code, and will have to call emailed orders. For those of you who don't order direct, this will still affect you because your distributors will fall under the same fuster cluck. OMFG, shoot me now. Link to comment Share on other sites More sharing options...
tc vending Posted May 11, 2018 Share Posted May 11, 2018 I have been waiting for the distubutor to get a part for two weeks. I hate crane. Link to comment Share on other sites More sharing options...
Southeast Treats Posted May 12, 2018 Share Posted May 12, 2018 wonderful, just wonderful...... Link to comment Share on other sites More sharing options...
AngryChris Posted May 12, 2018 Share Posted May 12, 2018 I feel like I should just stick with AMS and USI if I want any new snack/food equipment. USI has had their fair share of problems in the past too but their products and services seem to be a better deal than what Crane offers. AMS have also had issues but they are cheaper and it's good to have another player in the market aside from Crane and USI. Link to comment Share on other sites More sharing options...
lacanteen Posted May 12, 2018 Author Share Posted May 12, 2018 18 hours ago, tc vending said: I have been waiting for the distubutor to get a part for two weeks. I hate crane. What part are you looking for? Link to comment Share on other sites More sharing options...
Anacapa Vending Posted May 13, 2018 Share Posted May 13, 2018 I need 2 radios for Merchant touch screens. Link to comment Share on other sites More sharing options...
tc vending Posted May 13, 2018 Share Posted May 13, 2018 Ap 933 rubber gasket/seal for factory glass. Link to comment Share on other sites More sharing options...
lacanteen Posted May 13, 2018 Author Share Posted May 13, 2018 15 hours ago, tc vending said: Ap 933 rubber gasket/seal for factory glass. If it's the standard single pane glass, you can get it here: http://www.dsvendinginc.com/p-343-d460350-glass-channel-18-thick-glass-sold-by-foot.aspx If it's the high security glass or thermal glass The Vending Center in Bessemer, AL might have it. Link to comment Share on other sites More sharing options...
lacanteen Posted May 13, 2018 Author Share Posted May 13, 2018 16 hours ago, Anacapa Vending said: I need 2 radios for Merchant touch screens. Sad to admit that I inherited 3 of these in an acquisition 9 months ago and scrapped them. Link to comment Share on other sites More sharing options...
tc vending Posted May 13, 2018 Share Posted May 13, 2018 Been waiting on vending center to get the the seal for the standard single pane glass. They have the high security ones. Link to comment Share on other sites More sharing options...
lacanteen Posted May 13, 2018 Author Share Posted May 13, 2018 I got mine from D&S. Bring some Gumbo from the Jambalaya Pot in Port Allen and I'll give you glass channel. Link to comment Share on other sites More sharing options...
SCOTT1963 Posted May 16, 2018 Share Posted May 16, 2018 Nightmare Scenario, 100's of PO's out to Crane with 100's of parts on each one Do the math I hate my life Link to comment Share on other sites More sharing options...
orsd Posted May 16, 2018 Share Posted May 16, 2018 Ouch. Link to comment Share on other sites More sharing options...
CapitalCityVendingLLC Posted May 17, 2018 Share Posted May 17, 2018 We just went through a similar headache with Crane. Needed a refrigeration deck for an old drink machine we have on route. Went back and forth on the phone 8-10 times over a 3-4 day process. They finally said we are good to go. They billed us. Then reversed the charge. Then dodged my phone calls for about a week. I left numerous voicemails with numerous people. Then I got sick. I told my business partner that I doubted the deck would ever come. Then my business partner and I had poor communication between the two of us. Then my business partner reached out to a different company. They said to contact this certain company directly to save a little bit of money. Turns out that company was Crane. He ordered one after much confusion and frustration over the phone. The deck he ordered was delivered Monday. The deck I "ordered" came in Tuesday. We replaced the deck today. We now have a spare so in 10 years we are set. Vending. lol Link to comment Share on other sites More sharing options...
orsd Posted May 17, 2018 Share Posted May 17, 2018 What machine? Any Dixie stack built in the last 30 years uses one of three decks. 2 deep, 3 deep, or P series. Decks that are like 300 rebuilt from Vending Works. Link to comment Share on other sites More sharing options...
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