BlindVending Posted May 23, 2018 Share Posted May 23, 2018 This pita is killing me lately. Just installed USA tech readers on a bank of machines. All good on all machines but this one. Seems to just decline the customers cards. Is this an eprpm issue? I called royal (coin acceptors in canada) and was told I cannot buy an eprom by itself and that I would need to buy a new logic board and a new other board (2 board machine) so they run the same software. If this is an eprom issue that seems awfully expensive. This is a coke machine but trust me I've called atleast 6 times to my rep who now is non existent so any help from them is out of the question. Still waiting on 4 new machines going on 6 months... Link to comment Share on other sites More sharing options...
orsd Posted May 23, 2018 Share Posted May 23, 2018 This is why bottler machines can be a bad idea. Link to comment Share on other sites More sharing options...
AngryChris Posted May 23, 2018 Share Posted May 23, 2018 I would say this is a good reason to avoid the bottler, but the reasons I avoid them are because it can take a while to get parts when a machine is down (unless you are willing to perform the repair twice, once with your parts and once with theirs) and because you have to order x amount of product every year at their price. Link to comment Share on other sites More sharing options...
AZVendor Posted May 23, 2018 Share Posted May 23, 2018 To your question, yes, this is an eprom issue. Why you must replace two boards I can't answer but Royal usually leads people the right way so there must be a valid reason. Link to comment Share on other sites More sharing options...
BlindVending Posted May 23, 2018 Author Share Posted May 23, 2018 17 hours ago, orsd said: This is why bottler machines can be a bad idea. Agree. With great customer service (pepsi) however it is necessary when you chase 100k+ accounts all day Link to comment Share on other sites More sharing options...
BlindVending Posted May 23, 2018 Author Share Posted May 23, 2018 14 hours ago, AngryChris said: I would say this is a good reason to avoid the bottler, but the reasons I avoid them are because it can take a while to get parts when a machine is down (unless you are willing to perform the repair twice, once with your parts and once with theirs) and because you have to order x amount of product every year at their price. It seems to only be coke I have issues with. Pepsi repair is literally a 24 hour turn around to get a tech on site during the week. Also I have over 40 machines and my rep has my minimum order at $250 a month lol (though I do one $1500 a month order of the harder to get items) Link to comment Share on other sites More sharing options...
BlindVending Posted May 23, 2018 Author Share Posted May 23, 2018 7 hours ago, AZVendor said: To your question, yes, this is an eprom issue. Why you must replace two boards I can't answer but Royal usually leads people the right way so there must be a valid reason. Thanks AZ - that is what I figured so bit the bullet and ordered them. Link to comment Share on other sites More sharing options...
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