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I have a potential location 330 employees state workers in one building. They changed vendors twice in 6 months the first is one of the largest in the state they say the service was bad. They replaced them with a long time local operator his machines are old and service is average. They have 2 snack and 2 drink they want a food machine which the dont have. Anybody got any thoughts on this?

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While this might be a nice small account, you obviously are already thinking that they are hard to please, and quick to change vendors.  Can you afford to invest in newer equipment, cold food vending (a loss leader most likely), frequent service regardless of sales, and keep your prices low to keep the account, and maybe then still lose them?  Also, is that a state building?  If so, where are blind vending people in all of this?   I would want at least a 3 year (well written) contract before even thinking about that....

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I agree with Southeast Treats. Two vendors in 6 month is a bad sign.

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Be grateful that you know the history of this account with the two different types of vendors so that you can avoid it.  Even a contract won't prevent turnover if you aren't prepared to defend the contract in court.  You just have to walk away from some accounts.

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