USAT... Wow...

[Sgolembiewski0903]

It's taken 6 weeks so far to have them transfer over some readers... I cannot seem to find my account creation documents that I signed when creating an account with them... I'd like to see what it says... does anyone know what terms exactly you are agreeing to when signing up with USAT?

[Lake Cities Vending]

I've got the contract somewhere, I'll have to look. I did see it the other day.

[QuikVend]

Had the same thing happen to me as well. They ended up waiving the activation fee completely since it took so long

[Sgolembiewski0903]

8 hours ago, Lake Cities Vending said:

I've got the contract somewhere, I'll have to look. I did see it the other day.

I'd love to see it!

[Sgolembiewski0903]

I honestly want to know if they are breaking any terms/laws. But who knows, maybe I signed my life away in the contract! 

[AngryChris]

You really should be an injury attorney.

[vetvend]

Here you go..... up to two weeks from the seller and two weeks from the buyer.......it is a painful process sometimes and I have to get the VPs involved sometimes when the transfers fall through the cracks .......I think it has a lot to do with a company growing very quickly and not allocating enough personnel to critical customer service nodes....especially transfers.   I have talked with the head of transfers many times and he is a great guy but that does not always tranfer to faster service 

 

ePORT TRANSFER GUIDELINES
1.   Before a Transfer can occur, current owner of the devices MUST email the following information 
to transfers@usatech.com at least TWO WEEKS prior to transfer:
a. Name, Address, City, State, Phone and email address of the NEW owner
b. Date and time of transfer
c. ePort serial numbers that will be transferred

2.  Current owner must have a positive balance on their USAT account prior to moving the devices, 
or make arrangements with USA Technologies to settle the difference.  If the current account is 
closing, all funds will be “held” and no deposits will be received until the transfer is complete.

3.  A new Connect Agreement and EFT Authorization must be completed by the NEW
owner/company with USA Technologies if an account hasn’t been established.  This includes new 
banking information listing the TAX ID or Social Security number of the new customer.

4. The new owner can contact the Sales Department for an overview of USAT’s services by calling 
800-770-8539.  The Sales Department will send account setup documents at that time.

5.  Once the new account is set up by USA Technologies, a quotation for Transfer Fees will be 
emailed to the new owner. Typically, there is a Transfer Fee of $30 for each ePort being activated 
under the new account.

6.  Once the Activation quote is signed and returned, USAT will move the devices over to the new 
account.  The transfer process takes at least TWO WEEKS, so please plan accordingly.
PLEASE NOTE:  JumpStart or Rental units and owned units CAN be transferred.  Quick Start or LEASED 
Units CANNOT be transferred.  The leased units must be purchased by the current owner first at the 
current buyout price and then transferred to the new owner as an owned unit.
If you have any questions about the Transfer process, please contact your Client Support 
representative at 888-561-4748 or email transfers@usatech.com.
Thank you!

The Client Services, Sales and Transfer Teams at USAT
03/19/2018/esp
 

[Sgolembiewski0903]

On 8/6/2018 at 4:51 AM, vetvend said:

Here you go..... up to two weeks from the seller and two weeks from the buyer.......it is a painful process sometimes and I have to get the VPs involved sometimes when the transfers fall through the cracks .......I think it has a lot to do with a company growing very quickly and not allocating enough personnel to critical customer service nodes....especially transfers.   I have talked with the head of transfers many times and he is a great guy but that does not always tranfer to faster service 

 

ePORT TRANSFER GUIDELINES
1.   Before a Transfer can occur, current owner of the devices MUST email the following information 
to transfers@usatech.com at least TWO WEEKS prior to transfer:
a. Name, Address, City, State, Phone and email address of the NEW owner
b. Date and time of transfer
c. ePort serial numbers that will be transferred

2.  Current owner must have a positive balance on their USAT account prior to moving the devices, 
or make arrangements with USA Technologies to settle the difference.  If the current account is 
closing, all funds will be “held” and no deposits will be received until the transfer is complete.

3.  A new Connect Agreement and EFT Authorization must be completed by the NEW
owner/company with USA Technologies if an account hasn’t been established.  This includes new 
banking information listing the TAX ID or Social Security number of the new customer.

4. The new owner can contact the Sales Department for an overview of USAT’s services by calling 
800-770-8539.  The Sales Department will send account setup documents at that time.

5.  Once the new account is set up by USA Technologies, a quotation for Transfer Fees will be 
emailed to the new owner. Typically, there is a Transfer Fee of $30 for each ePort being activated 
under the new account.

6.  Once the Activation quote is signed and returned, USAT will move the devices over to the new 
account.  The transfer process takes at least TWO WEEKS, so please plan accordingly.
PLEASE NOTE:  JumpStart or Rental units and owned units CAN be transferred.  Quick Start or LEASED 
Units CANNOT be transferred.  The leased units must be purchased by the current owner first at the 
current buyout price and then transferred to the new owner as an owned unit.
If you have any questions about the Transfer process, please contact your Client Support 
representative at 888-561-4748 or email transfers@usatech.com.
Thank you!

The Client Services, Sales and Transfer Teams at USAT
03/19/2018/esp
 

Does it say anything about termination of the agreement?