Southeast Treats Posted August 21, 2018 Share Posted August 21, 2018 Just a heads up, my USAT deposit day is normally Monday, and this week was when monthly charges are normally deducted. A computer error caused them to charge me 2 months of fees. They were aware of the error when I called (computer error) so I presume it affected all customers who get Monday deposits. Long story short, they did fix it but missed their weekly payment, and were going to add it together with next weeks payment. No communication originating from them on the issue. I called back today and they will go ahead and make a deposit to my account this week, but only because I called and requested one. Just FYI. Link to comment Share on other sites More sharing options...
allen watson Posted August 21, 2018 Share Posted August 21, 2018 I finally got through to them today and they said my credit for being double charged for the monthly fee would be on next weeks payout. Link to comment Share on other sites More sharing options...
AngryChris Posted August 22, 2018 Share Posted August 22, 2018 I haven't seen anything here but my funds are deposited on Fridays, so maybe they've already corrected it for people who get deposited later. I did check last week's deposit and I haven't been charged for the wireless fees for the month yet. Thank you for saying something though. Link to comment Share on other sites More sharing options...
vetvend Posted August 22, 2018 Share Posted August 22, 2018 Same thing with me....I emailed and they knew about it.....another example of their lackluster customer service. They could have easily reached out via email to alert their customers and apologize for the error but yet again it is mind of matter.....they don't mind because I don't matter Link to comment Share on other sites More sharing options...
Sgolembiewski0903 Posted September 2, 2018 Share Posted September 2, 2018 OH. MY. GOD. USAT They are the scumbags of the earth when it comes to small vendors. Work with them, and you will know what it feels like to work with a company in Russia that doesn't give a *beep* about you. I could go on forever. These guys are scum. If someone came in and offered good customer service to the little guys, they would steal all of USAT's business within just a few weeks. Link to comment Share on other sites More sharing options...
Sgolembiewski0903 Posted September 2, 2018 Share Posted September 2, 2018 1 minute ago, Sgolembiewski0903 said: OH. MY. GOD. USAT They are the scumbags of the earth when it comes to small vendors. Work with them, and you will know what it feels like to work with a company in Russia that doesn't give a *beep* about you. I could go on forever. These guys are scum. If someone came in and offered good customer service to the little guys, they would steal all of USAT's business within just a few weeks. I am currently working on removing a fraudulent $200+ charge/invoice they slapped on me, I do not know what for yet because they neglect my emails until they feel like getting around to responding.. One week in and they still have not sent me the details. I expect the details within ONE MONTH,. Any decent company would be right on that though, but not these guys. Link to comment Share on other sites More sharing options...
vetvend Posted September 4, 2018 Share Posted September 4, 2018 Join the club of small operators....it is mind over matter....they don't mind because we do not matter Link to comment Share on other sites More sharing options...
AngryChris Posted September 13, 2018 Share Posted September 13, 2018 I have seen that i was, in fact, charged for wireless fees twice on all devices about 2 weeks ago. I'm waiting to see if they correct it in the next two weeks. Has anyone been credited back yet? Link to comment Share on other sites More sharing options...
flintflash Posted September 13, 2018 Share Posted September 13, 2018 58 minutes ago, AngryChris said: I have seen that i was, in fact, charged for wireless fees twice on all devices about 2 weeks ago. I'm waiting to see if they correct it in the next two weeks. Has anyone been credited back yet? I, too was double charged, but at the bottom of the summary, it seems to show a credit for the extra charge for each machine. I have to check our bank statement and make sure it shows either the correct withdrawal or the credit amount going back in. Link to comment Share on other sites More sharing options...
Sgolembiewski0903 Posted September 13, 2018 Share Posted September 13, 2018 It turns out they charged me shipping and a "equipment advance fee (or something like that" (totaling around $80) when they sent me a REPLACEMENT DEVICE for a brand new device that I had purchased months earlier that was defective!!! I did not agree to that orally in writing. I am still trying to dispute it, but its been months and they clearly are not trying, rarely responding to my emails, and sending good-for-nothing responses when they do.. NOT TO MENTION: In total I had that machine's CC reader down for almost two months because of them. They REFUSED to issue me a refund for the monthly service fees I was paying them. Anyone else with similar stories want to gather around, share our stories, and sue these sons-of-****!!!???!! Link to comment Share on other sites More sharing options...
Southeast Treats Posted September 13, 2018 Author Share Posted September 13, 2018 5 hours ago, AngryChris said: I have seen that i was, in fact, charged for wireless fees twice on all devices about 2 weeks ago. I'm waiting to see if they correct it in the next two weeks. Has anyone been credited back yet? I received mine as promised... Link to comment Share on other sites More sharing options...
AngryChris Posted September 14, 2018 Share Posted September 14, 2018 I rechecked and it was accounted for as a credit on the same bill, so i'm good. Link to comment Share on other sites More sharing options...
vetvend Posted September 14, 2018 Share Posted September 14, 2018 I got mine back the next week......They are notorious for bad customer service! They could have sent us an email alerting us to the mistake or posted it on the portal. Also check to make sure your charges match the telemeter serial numbers every once in a while....they were charging me for 3 I never owned......I just got done with a transfer that took them 9 weeks......no apology, just "we forgot to do it". I guess they figure since they have the lowest swipe charges for unattended they can get away with bad service. I am working with OTI america now.... they have a complete packaged system and matched their charges...but with great customer service.....their back office needs some work but they will get there.....They also have a tokenization/card on file solution for rentals so you can upcharge if things are not returned or damaged which helps me greatly with my rental scenario kiosks. Link to comment Share on other sites More sharing options...
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