Southeast Treats Posted September 12, 2018 Share Posted September 12, 2018 Had my driver go to check out a complaint of a machine misvending. The customer said that her selection vended the wrong product 4 times in a row - persistent customer! These were selections 7 and 8 on a 9 select machine. The driver confirmed the problem with several vends and he thought that switching the labels would solve the issue. I had him test vend the entire machine and all other selections worked ok - as did the two problem selections this time. No recent work on the machine but some prior complaints that we could not replicate at the time indicate it has been ongoing. The only thing we can see as a possible issue is the control board. Any other ideas?? Link to comment Share on other sites More sharing options...
Chard Posted September 12, 2018 Share Posted September 12, 2018 Sounds like space to sales is miss assigned on those selections. Link to comment Share on other sites More sharing options...
AZVendor Posted September 12, 2018 Share Posted September 12, 2018 Bad selection membrane. Link to comment Share on other sites More sharing options...
Southeast Treats Posted September 12, 2018 Author Share Posted September 12, 2018 Good thought about the STS; we have already swapped in a refurb board so that should correct any issue there. The machine has switches, not the newer membrane, an the driver did a good check for jammed buttons. Now will just wait and see if it reoccurs.... thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.