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Hollywood Skill Crane Problem

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I got a service call for a Hollywood skill crane, and when I went to go look the coin mechs wouldn't accept the coins. I believed that to be the only problem until I looked up and noticed the claw was closed. I'm assuming the issues are related based on if the claw is down, coins wouldn't register, and no one can play the game; correct me if I'm wrong. I did notice that if there is no power to the claw itself it'll open back up. Any input on this is welcomed seeing as I haven't worked on many of these. 

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