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Cards offline by vendor


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On 10/1/2019 at 4:40 AM, lacanteen said:

1-I can't tell from the picture if the changer and bill acceptor are MDB.

2-Those red antennas need to be a minimum of 12" away from each other. Also, the antennas should be vertical, not horizontal. 

3-You only used 2 of the 4 screws to secure the swipe unit.

It's all MDB.  I tried the antennas further apart, vertical, and outside of the machine.  No change.  Still "cards offline by vendor".  

 

 

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  • 4 months later...

Hi all,

Just reading this post so a bit late to the show. How do you confirm that DEX works on a machine before committing to adding card readers, etc.? 

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46 minutes ago, DAG said:

Hi all,

Just reading this post so a bit late to the show. How do you confirm that DEX works on a machine before committing to adding card readers, etc.? 

Scroll back up and see the link LA posted for the compatible machine list.  I don't know of any way to "test" a machine other than doing the install, but the list will let you know which machines should work....

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Southeast Treats (and anyone else on this thread),

Thanks for the reply. This makes me wonder - would it be of value to have an App on the Apple App store for your iPhone or iPad that could perform a DEX and parse and display that information? I have written an App that does that using a few different manufacturers bluetooth adapters as well as a plug-in lighting port cable. I was thinking maybe a basic free version that just tests if DEX works and maybe a pay version that does more analysis of the data. Trying to understand if it is worth my effort to get this thing into the App store. I wrote it and currently use it as part of my consulting business for a few large bottlers to help with their vending businesses. It also has features that help speed-up the set-up of vending machines by setting prices, space-to-sales, etc. Any feedback would be much appreciated.

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That is usually the culprit. We first check if the machine will DEX. If it can DEX, the eeprom version is usually stored in the DEX data. We have a look-up that checks the eeprom version for each manufacturer and check if it is up-to-date to support the features we need. If not, we update the eeprom to the latest. 

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3 hours ago, DAG said:

Southeast Treats (and anyone else on this thread),

Thanks for the reply. This makes me wonder - would it be of value to have an App on the Apple App store for your iPhone or iPad that could perform a DEX and parse and display that information? I have written an App that does that using a few different manufacturers bluetooth adapters as well as a plug-in lighting port cable. I was thinking maybe a basic free version that just tests if DEX works and maybe a pay version that does more analysis of the data. Trying to understand if it is worth my effort to get this thing into the App store. I wrote it and currently use it as part of my consulting business for a few large bottlers to help with their vending businesses. It also has features that help speed-up the set-up of vending machines by setting prices, space-to-sales, etc. Any feedback would be much appreciated.

For a small vender perhaps. For someone like me it could be used as a test tool, and it wouldn't need to be parsed. I would pay .99 for a tool like that if I was DEXing, but I currently have a test solution with my VMS. I've been reading raw DEX for many years now. 

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1 hour ago, lacanteen said:

For a small vender perhaps. For someone like me it could be used as a test tool, and it wouldn't need to be parsed. I would pay .99 for a tool like that if I was DEXing, but I currently have a test solution with my VMS. I've been reading raw DEX for many years now. 

I enjoy my DEX medium rare...

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Thanks for the feedback. Yes - it is useful as a diagnostics tool when the telemetry won't DEX. Can trace or test bad wiring and old eeproms.

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