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Lots of refunds on Payrange?

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Installed a Payrange on a Crane nat 147 with an updated board and all that. I noticed today I have like 8 refunds showing up on the transaction page on Payrange. Anyone ever had this happen to them? Product shouldn't be getting stuck and not dropping as the machine also has a drop sensor on it, unless that's the issue where it doesn't detect anything dropping? I have tested the machine with cash and had stuff drop and every time I did it the machine would detect a drop and say "Thank you" and end the transaction. Just curious what I should be looking at when I go to the location.

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