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putrevus

Bill Validator issue AP LCM

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I'm wondering if it's a voltage issue.  Maybe bad transformer

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12 hours ago, AngryChris said:

I'm wondering if it's a voltage issue.  Maybe bad transformer

I spoke to Crane Technical support people, he was saying maybe these boards are not designed to have credit card readers? They no longer  support these old machines with new parts also.

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12 hours ago, AngryChris said:

I'm wondering if it's a voltage issue.  Maybe bad transformer

How do we change transformer

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15 hours ago, putrevus said:

How do we change transformer

I've only done it once.  Definitely unplug the machine first but I don't want to try to give advice on that.  The card reader works fine on it though so that tech is useless if they don't know that.  It just won't report cash sales.  

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Cards don’t work on older non MDB LCMs. Might need an EPROM on newer ones. 

And no DEX so no cash sales unless you have a UCB.

 

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57 minutes ago, orsd said:

Cards don’t work on older non MDB LCMs. Might need an EPROM on newer ones. 

 

You're right about that but a crane tech should have enough experience to know about the LCM in my opinion.  Plus, his machine not only has the MDB plug on his board but it looks like he's all-mdb already!  Then again, I am under the impression that the tech was trying to say that the validator isn't working right because the board can't handle card readers.  I could have misunderstood that part.

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7 hours ago, orsd said:

Cards don’t work on older non MDB LCMs. Might need an EPROM on newer ones. 

And no DEX so no cash sales unless you have a UCB.

 

It does not have dex but it is MDB control board.The original board from AP is also MDB capable. The only thing  few other technicians including Crane guy and all have suggested is Card reader might be the problem. I have unhooked card reader last night and I will check to see if it jams again.

Logically speaking once any card reader and bill acceptor work together, they should always work together.

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6 hours ago, AngryChris said:

You're right about that but a crane tech should have enough experience to know about the LCM in my opinion.  Plus, his machine not only has the MDB plug on his board but it looks like he's all-mdb already!  Then again, I am under the impression that the tech was trying to say that the validator isn't working right because the board can't handle card readers.  I could have misunderstood that part.

The board is MDB ready, 

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What is the number on the the white label on the chip? The last version of software for the LCM was 67061-9 which was released in 2001 and to the best of my knowledge there have been no updates to it since then. I know for a fact nothing was released before I left AP in 2011 and I doubt Crane released anything since then.  Now what that means is the LCM has a early version of MDB and there have been many changes to the protocol since 2001.  Just for the record Version 3 of the MDB protocol was released in March 2003 and version 4.3 was released in 2019.  The LCM's protocol is either version 1 or 2. If I remember correctly it is version 1 but I don't remember for sure.  

So to try to shorten this post lets just say I can see the card reader causing some strange issues with the MDB line as the LCM MDB protocol may, not support what the card reader is trying to do/communicate. While I don't recall ever taking a phone call with your issue so I can't say for sure the reader is the cause of your issue it may be possible.

One other thing to note is there are no longer any original AP employees left at Crane in their technical support department. I was the last one and I haven't been there since September of 2011. There are still 2 original AP employees left but they are traveling techs and do not answer the phones.

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11 hours ago, venddoctor said:

What is the number on the the white label on the chip? The last version of software for the LCM was 67061-9 which was released in 2001 and to the best of my knowledge there have been no updates to it since then. I know for a fact nothing was released before I left AP in 2011 and I doubt Crane released anything since then.  Now what that means is the LCM has a early version of MDB and there have been many changes to the protocol since 2001.  Just for the record Version 3 of the MDB protocol was released in March 2003 and version 4.3 was released in 2019.  The LCM's protocol is either version 1 or 2. If I remember correctly it is version 1 but I don't remember for sure.  

So to try to shorten this post lets just say I can see the card reader causing some strange issues with the MDB line as the LCM MDB protocol may, not support what the card reader is trying to do/communicate. While I don't recall ever taking a phone call with your issue so I can't say for sure the reader is the cause of your issue it may be possible.

One other thing to note is there are no longer any original AP employees left at Crane in their technical support department. I was the last one and I haven't been there since September of 2011. There are still 2 original AP employees left but they are traveling techs and do not answer the phones.

The number on the chip is 67061-8 dated 03/15/2001.After taking card reader out of loop  it was running fine till yesterday. I will check again on Monday to see if it is still working without getting jammed.

 

 

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3 hours ago, putrevus said:

The number on the chip is 67061-8 dated 03/15/2001.After taking card reader out of loop  it was running fine till yesterday. I will check again on Monday to see if it is still working without getting jammed.

 

 

What kind of card reader?  I have an LCM with a 2502, 9302-gx, and USA tech g9.

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I never put card readers on machines that don't DEX, hence, all of my LCMs have In-One boards. 

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9 hours ago, AngryChris said:

What kind of card reader?  I have an LCM with a 2502, 9302-gx, and USA tech g9.

Card reader is Airvend.

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8 hours ago, lacanteen said:

I never put card readers on machines that don't DEX, hence, all of my LCMs have In-One boards. 

I never thought, it would have these problems.

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I don't know if that is causing the problem, but the Studio machine, which replaced the LCM and has a similar board did not handle cards well without a flash chip update. The DEX data is crucial in so many ways for not just telemetry.

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18 hours ago, lacanteen said:

I don't know if that is causing the problem, but the Studio machine, which replaced the LCM and has a similar board did not handle cards well without a flash chip update. The DEX data is crucial in so many ways for not just telemetry.

What is best DEX hand held device and what would be best software for it? Thanks for your help.

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2 hours ago, putrevus said:

What is best DEX hand held device and what would be best software for it? Thanks for your help.

That's a tough question to answer. DEX is a commitment to making sure procedures are in place and followed. You also have to use the data or it's inane to collect it. We are currently using iPads with Streamware. Lightspeed powers our pick line, also linked to Streamware. USAT sends 2 DEXes every day to Streamware. All of these links are precise and must be maintained. 

The days of the dedicated handheld are waning. A lot of companies are requiring drivers to have and maintain an iPhone to work machines. It's all a matter of what you can afford for the number of machines and routes that you have. The hardware that you have must play nice with any VMS you consider. DEX is a standard data format that requires a program to parse the data. 

I can say Streamware is expensive, especially if you have many routes. I hear good things about Par Level, and there's a few more decent ones out there. We are testing a VMS that can't be discussed but works in virtual real time, meaning if a location calls about warm drinks in their Bev Max, I can look and see that the route driver filled the machine an hour ago, so I don't need to send a tech, especially when I can see how many drinks he put in there. Our iPads send data as it's generated. 

Bar codes and DEX are a wonderful thing. 

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