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USAT Network interruption

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Received this Sunday afternoon (12/27/20), supposed to be corrected already....



Today, we experienced a system interruption for ePort devices.    

At approximately 9:05 AM ET we started experiencing network issues with ePort devices in the field. Working with our system partners, we believe we have found the root cause. Customers should start to see that device connectivity and transaction processing has returned to normal. 

What you need to know:

  • This was not a cyber security threat. 
  • This outage affected ePort devices only. 
  • While Seed devices were not impacted, you may have experienced alerts within your Seed application for ePort devices showing “offline” or not DEXing. Seed should automatically kick in forecasting for your daily operations.
  • Interactive devices, Quick Connect and Kiosks were not impacted. 

Devices experiencing this issue are coming back online, as of 3:00 PM ET, so there is no need to send technicians out at this time. Please follow our status page for the latest updates at: usatech.com/status.


Thank you for your patience.

USA Technologies Team

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