wildmanne39 Posted June 23, 2021 Share Posted June 23, 2021 Hello everyone, its been a long time since I posted, I have been in the bulk vending business for 26 years but I recently bought a snack vending out that has old machines that need a lot of repairs, I am going to install card readers on a few of them and it looks like nayax is the best company to go with, I am looking for recommendations for the best company and the best reader, I am in the process of writing down all the brands and models of machines I have, there is about 6 different ones I think, I believe I have to install a new board on all of them to be able to install the readers, is there an easy way to determine if there is a port to be able to plug a reader into on the boards that are in my machines? Thanks in advance. Link to comment Share on other sites More sharing options...
tismael56 Posted June 23, 2021 Share Posted June 23, 2021 Yes, for Nayax you'll need the machine to be running on the mdb protocol, it's how peripherals like bill validators, coin mechs, payrange, and other forms of payment communicate with the control board. If your bill validator and coin mech connect to each other and to the board with a 3x3 (9 pin) connector then you must upgrade however if they connect using a 3x2 (6pin) connector then you are using mdb. Nayax will work on these but depending on the eprom versions of some machines, they may not report cash sales Link to comment Share on other sites More sharing options...
Southeast Treats Posted June 23, 2021 Share Posted June 23, 2021 In the download section you will find this list: It is for USAT (now Cantaloupe) readers but it's a starting point, if the machine can support one it will likely support the other. Like Tismael said, MDB protocol is required for cashless. DEX is not required for the cashless to work but it's needed if you want to get good sales data online also. Link to comment Share on other sites More sharing options...
wildmanne39 Posted June 24, 2021 Author Share Posted June 24, 2021 Thanks to the both of you, very good information I will be ordering the readers and MDB boards by Friday. Link to comment Share on other sites More sharing options...
putrevus Posted June 24, 2021 Share Posted June 24, 2021 Hello All, Somebody told me that Crane carders have no monthly fees and is 4% transaction fees. I tried calling Crane and Betson, they were not able to give any information on Crane Card readers. Link to comment Share on other sites More sharing options...
Southeast Treats Posted June 25, 2021 Share Posted June 25, 2021 I had 2 crane readers, they were the most expensive of all. Higher monthly fees, swipe fees were the same as others except if I wanted to accept American Express that had to be set up under AMEX rates, which were MUCH higher. Finally replaced them with USAT. 1 Link to comment Share on other sites More sharing options...
putrevus Posted June 25, 2021 Share Posted June 25, 2021 (edited) 4 minutes ago, Southeast Treats said: I had 2 crane readers, they were the most expensive of all. Higher monthly fees, swipe fees were the same as others except if I wanted to accept American Express that had to be set up under AMEX rates, which were MUCH higher. Finally replaced them with USAT. Thank you for feedback. I was worried I made a big mistake as I just ordered 30 new Eport 10s this week.They were on sale for $199 for all upgrades. I did speak Crane Regional manager today. He said each unit is 300 which we have to buy from Betson and monthly fees is $5.95 paid monthly to Crane and 5.95% transaction fees paid to Heartland. Edited June 25, 2021 by putrevus Link to comment Share on other sites More sharing options...
EthanW Posted June 26, 2021 Share Posted June 26, 2021 All readers are essentially the same it’s whoever is giving you the best price... As far as not using dex and going straight MDB well that’s a horrible idea.. depending on mdb to provide accurate sales data is not advised at all! dex sales data is tried and proven and with the document(I maybe biased I helped create part of that) above you are given exactly what you need to get consistent reliable information.. only two companies say to go MDB... nayax and payrange.. payrange is because they cannot do dex... every other company will tell you dex! Parlevel tried to do MDB as did cantaloupe and could not get reliable consistent results.. I know I worked for both of them when we were trying to do it... As far as what you need for your machines upgrade wise if it isn’t like 1000 machines.. feel free to shoot me a pm and I’ll let you know exactly what you need.. I've installed/upgraded or trained people to do 1000’s of machine upgrades and 100,000+ worth of telemetry/card readers.. Not to mention 100+ companies on Handheld company wide dex. Link to comment Share on other sites More sharing options...
Harry K Posted June 26, 2021 Share Posted June 26, 2021 Hi Wildmann. All good information here. I do beg to differ that "all card readers are the same and it is all about price". That is an old school approach to an industry going through modern technology changes in the industry. Features and technology matters. For example, many operators today are being told they need to spend new money to upgrade today. They would not have had to had they known of Nayax technology years ago where Nayax had both chip and tap EMV readers in the US for over 4 years. Why are we leading on EMV? Because we engineer for 60+ countries around the world and the world outside the US has been EMV for many years before the US and Nayax is AMV certified all over the world for many years, I tell everyone to not fear doing your diligence and gaining as much knowledge as possible before making important business decisions. Many people will steer you but become your own leader of knowledge. We even offer competitor trade-ins to NAYAX technology that can be cheaper then staying where you are. See more below including videos. I am happy to personally discuss why Nayax is the international engineering leader of cashless technology and why that matters to your growth in the future. Reach out anytime: harry@nayax.com 410-302-9015 Harry Kozlovsky Senior Director of Solution Sales, NAYAX *************************** Nayax offers exclusive and important revenue generating and costs savings features coming from the international Engineering leader of cashless technology that engineers and manufacturers the cashless devices and software supporting systems on 100’s of 1000’s of unattended machines in 60+ countries and banks with 45 financial institutions worldwide, accepting 26 currencies - https://youtu.be/fLJloIDDP4k. Why does this matter to our customers? Because it allows Nayax to exclusively offer you many important money generating and efficiency saving features at no additional cost to our customers. News from Nayax – Billion Dollar Valuation - https://www.prnewswire.com/il/news-releases/unicorn-in-the-tel-aviv-stock-exchange-tase---ipo-of-the-largest-high-tech-company-301296211.html * EMV Both Chip and Tap Enabled and Fully 100% PCI Compliant AND NO CHARGEBACKS – WITH NAYAX DEVICES WE ACCEPT THE MOST SECURE TRANSACTIONS WITH EMV CONTACT AND CONTACTLESS IN THE US. Nayax has been Chip and Tap for 4 years in the US - https://www.vendingconnection.com/vending-technology-news/nayax-webinar-highlights-cashless-payments-what-do-owners-and-operators-need-to-know/. And here - https://youtu.be/L7WaMHTUDqs * Instant Power up and Power Down Alerts through the hardware allowing our customers to instantly know if their machine is down or up to prevent loss of sales * Vandalism and Water Resistant - https://youtu.be/yptgHfhmxBE and https://www.youtube.com/watch?v=oPQ3GGMJ5kg * Nayax builds Customer Engagement into their hardware: Nayax readers speak to the customer and guides them through the transaction by voice and says thank you went completed Monyx Rewards and Loyalty Wallet App – “Shake Me” feature will give your customers free money after every purchase and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would spend) - https://www.youtube.com/watch?v=LuLG0y-0yE4 and click here - https://m.youtube.com/watch?v=hwILaiIfMy0 Interactive Touchscreen that can be branded with up to 2 graphics from the operator * Accepts transactions in Pre-selection Mode to prevent customer angst and confusion so that customers do not get charged a constant Pre-authorization higher amount then they paid * LAN/Wifi Port Built-in – If our customers encounter any locations that cannot get a consistent cellular signal (rural areas, basement, steel, concrete encased buildings etc...) they are not stuck in cash if they have access to an ethernet cable or wifi in a location and they can still process transactions. * MOMA - Phone App to see sales (and offers inventory) from the comfort of your phone * Pre-Paid Card System – Create your Own Gift Cards. Add Money as you desire. Autofill, carry over unused balances. * Brand The Reader (Name, Colors, Logo, Messages) * Instant Refunds To Your Customers * Instant Receipts * Multi-Language Switchable * Touch Free Vending – Coming Soon - https://www.youtube.com/watch?v=KQRfPcs5VGI&feature=youtu.be Link to comment Share on other sites More sharing options...
EthanW Posted June 28, 2021 Share Posted June 28, 2021 On 6/26/2021 at 4:32 PM, Harry K said: Hi Wildmann. All good information here. I do beg to differ that "all card readers are the same and it is all about price". That is an old school approach to an industry going through modern technology changes in the industry. Features and technology matters. For example, many operators today are being told they need to spend new money to upgrade today. They would not have had to had they known of Nayax technology years ago where Nayax had both chip and tap EMV readers in the US for over 4 years. Why are we leading on EMV? Because we engineer for 60+ countries around the world and the world outside the US has been EMV for many years before the US and Nayax is AMV certified all over the world for many years, I tell everyone to not fear doing your diligence and gaining as much knowledge as possible before making important business decisions. Many people will steer you but become your own leader of knowledge. We even offer competitor trade-ins to NAYAX technology that can be cheaper then staying where you are. See more below including videos. I am happy to personally discuss why Nayax is the international engineering leader of cashless technology and why that matters to your growth in the future. Reach out anytime: harry@nayax.com410-302-9015 Harry Kozlovsky Senior Director of Solution Sales, NAYAX *************************** Nayax offers exclusive and important revenue generating and costs savings features coming from the international Engineering leader of cashless technology that engineers and manufacturers the cashless devices and software supporting systems on 100’s of 1000’s of unattended machines in 60+ countries and banks with 45 financial institutions worldwide, accepting 26 currencies - https://youtu.be/fLJloIDDP4k. Why does this matter to our customers? Because it allows Nayax to exclusively offer you many important money generating and efficiency saving features at no additional cost to our customers. News from Nayax – Billion Dollar Valuation - https://www.prnewswire.com/il/news-releases/unicorn-in-the-tel-aviv-stock-exchange-tase---ipo-of-the-largest-high-tech-company-301296211.html * EMV Both Chip and Tap Enabled and Fully 100% PCI Compliant AND NO CHARGEBACKS – WITH NAYAX DEVICES WE ACCEPT THE MOST SECURE TRANSACTIONS WITH EMV CONTACT AND CONTACTLESS IN THE US. Nayax has been Chip and Tap for 4 years in the US - https://www.vendingconnection.com/vending-technology-news/nayax-webinar-highlights-cashless-payments-what-do-owners-and-operators-need-to-know/. And here - https://youtu.be/L7WaMHTUDqs * Instant Power up and Power Down Alerts through the hardware allowing our customers to instantly know if their machine is down or up to prevent loss of sales * Vandalism and Water Resistant - https://youtu.be/yptgHfhmxBE and https://www.youtube.com/watch?v=oPQ3GGMJ5kg * Nayax builds Customer Engagement into their hardware: Nayax readers speak to the customer and guides them through the transaction by voice and says thank you went completed Monyx Rewards and Loyalty Wallet App – “Shake Me” feature will give your customers free money after every purchase and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would spend) - https://www.youtube.com/watch?v=LuLG0y-0yE4 and click here - https://m.youtube.com/watch?v=hwILaiIfMy0 Interactive Touchscreen that can be branded with up to 2 graphics from the operator * Accepts transactions in Pre-selection Mode to prevent customer angst and confusion so that customers do not get charged a constant Pre-authorization higher amount then they paid * LAN/Wifi Port Built-in – If our customers encounter any locations that cannot get a consistent cellular signal (rural areas, basement, steel, concrete encased buildings etc...) they are not stuck in cash if they have access to an ethernet cable or wifi in a location and they can still process transactions. * MOMA - Phone App to see sales (and offers inventory) from the comfort of your phone * Pre-Paid Card System – Create your Own Gift Cards. Add Money as you desire. Autofill, carry over unused balances. * Brand The Reader (Name, Colors, Logo, Messages) * Instant Refunds To Your Customers * Instant Receipts * Multi-Language Switchable * Touch Free Vending – Coming Soon - https://www.youtube.com/watch?v=KQRfPcs5VGI&feature=youtu.be Harry, First of all people are being forced to upgrade due to the changes in cell phone wireless spectrum! Maybe someday ability to have tap etc.. but that’s not driving the switch... Sometimes it isn’t about the best hardware solution otherwise Protel would still be around and own the market... same with vendwatch since they owned the patents.. It’s about execution not features.. Cantaloupe took off after Refreshment Solutions joined VMI and when Easitrax integration was working. Treat America, NCV, CSG, etc. followed.. Parlevel’s strategy was similar to Nayax in going after smaller operators it’s when they transitioned to going after bigger operators and making a full VMS is when they hit their stride and having a true implementation team and strategy, well FEMSA helped but they needed hardware that worked before that could... Bottom line I worked for the best VMS in history Rutherford(Easitrax) to this day many companies refuse to switch because they must sacrifice features to do so.. but the big advantage is we had people implementing software who also understood vending operations combined with flexible software that was powerful. Technically SQL is better maybe even more features when you use some of the add on report writer functions. YOU have great features to sell but if no one needs them or wants them they really don’t mean much.. a support/implementation team is more valuable. I know one company that switched to your hardware for no other reason than the price you offered... and this wasn’t long after they had just brought 100% of their 1000+ machines online.. wasn’t features it was PRICE! I still have 2 credit/debit cards I use that don’t have tap to pay! and 3 circle K’s within 1 mile of where I live that can’t even use tap to pay! What nayak needs is NOT hardware features... THEY need people who can work with vending operators to select the best machines/routes to maximize sales and profits so that they can afford to do 100% of there machines! 1000 machines 350 per reader $350,000 that’s assuming all machines are capable most likely 200 are not kits/upgrades 750 bucks.. 150,000 so your at a half a million purchase not even counting the labor and the monthly connectivity expense.. NOT easy for any vending company... This is made worse for nayax because how many different customers do you have in the US? Customers with 500 plus machines don’t have as many support calls...they are self supporting... once they had one bevmax issue they repeat it on the other 30... you have 30 customers with one bevmax. So you can say old school approach etc.. but frankly I’ve been on the cutting edge of technology in vending.,, BOTH Cantaloupe’s and Parlevel’s first flagship customers and primary reference accounts were my customers.. one of which actually BOUGHT VENDSYS and Parlevel at the same time! He was going to do one route each and decide which he liked better, well by the time we finished the first route with the FIRST installs outside of engineering of Parlevel’s telemetry he committed to doing 400 more machines in 45 days because of Thanksgiving! By March we had all 1000+ of his machines online, prekitting, dynamic routing etc... Not sure but that still might be the record😁 pretty good for old school... I have no affiliation or ties to any hardware I fact the one I have the closest ties to actually resells yours... 1 Link to comment Share on other sites More sharing options...
Harry K Posted July 8, 2021 Share Posted July 8, 2021 Hi Ethan. Sorry the notification went to the spam folder. I greatly appreciate your response. I appreciate all those who have been in the business for many years. With all due respect, your profile of Nayax is not accurate. I have offered to speak to you to update you and that door remains open. Nayax has many many very large customers in the US and worldwide and many more continuing to move to Nayax each day. Why? I could not say it any better then M&M Sales, a large Canteen franchise. Technology matters and operators of all sizes are understanding that as they take advantage of what Nayax, the Global leader in the technology, offers them to grow their business, looking forward. My door remains open for you or anyone in this forum to speaking anytime as many have. With information and facts from the source there is power to make the best business decisions for one’s future. https://www.vendingmarketwatch.com/technology/news/21227663/louisianas-mm-sales-to-deploy-nayax-cashless-payment-solution-across-entire-vending-fleet?utm_source=AUTM+VMW+Today+NL&utm_medium=email&utm_campaign=AUTM210622002&o_eid=2449J4911423C3W&rdx.ident[pull]=omeda|2449J4911423C3W&oly_enc_id=2449J4911423C3W Harry Kozlovsky Senior Director of Solution Sales, Nayax harry@nayax.com 410-302-9015 Link to comment Share on other sites More sharing options...
EthanW Posted July 9, 2021 Share Posted July 9, 2021 46 minutes ago, Harry K said: Hi Ethan. Sorry the notification went to the spam folder. I greatly appreciate your response. I appreciate all those who have been in the business for many years. With all due respect, your profile of Nayax is not accurate. I have offered to speak to you to update you and that door remains open. Nayax has many many very large customers in the US and worldwide and many more continuing to move to Nayax each day. Why? I could not say it any better then M&M Sales, a large Canteen franchise. Technology matters and operators of all sizes are understanding that as they take advantage of what Nayax, the Global leader in the technology, offers them to grow their business, looking forward. My door remains open for you or anyone in this forum to speaking anytime as many have. With information and facts from the source there is power to make the best business decisions for one’s future. https://www.vendingmarketwatch.com/technology/news/21227663/louisianas-mm-sales-to-deploy-nayax-cashless-payment-solution-across-entire-vending-fleet?utm_source=AUTM+VMW+Today+NL&utm_medium=email&utm_campaign=AUTM210622002&o_eid=2449J4911423C3W&rdx.ident[pull]=omeda|2449J4911423C3W&oly_enc_id=2449J4911423C3W Harry Kozlovsky Senior Director of Solution Sales, Nayax harry@nayax.com 410-302-9015 Once again Harry this is after M&m went all in on USAT… feel free to refer a customer who didn’t go neatly or 100% connected with another provider first? clearly the second time you connect hundreds if not thousands of devices the first time it becomes much easier… YOU keep referring to me not having having a clear picture or understanding but reality is you also make no mention of an implementation team or 3rd party contractor of experienced vending professionals hired by Nayax to help go 100% cashless instead you refer to a company that in 2015 went with USAT https://www.businesswire.com/news/home/20150520005952/en/USA-Technologies-Partners-with-MM-Sales-Company-to-Expand-Cashless-Systems-to-all-Vending-Machines-in-their-Portfolio Link to comment Share on other sites More sharing options...
Harry K Posted July 9, 2021 Share Posted July 9, 2021 Ethan 1. I continue to wish you great success as an implementation guru. May your great history continue to build you and your clients success. 2. Nayax will continue to offer the best in class Global cashless unattended retail technology and continue to have an open door to those that want to call and learn more to grow their business directly from the source. Best of luck. Harry Kozlovsky Senior Director of Solution Sales Nayax harry@nayax.com 410-302-9015 Link to comment Share on other sites More sharing options...
EthanW Posted July 9, 2021 Share Posted July 9, 2021 Thanks Harry… I just like facts.. and not “sales” speak.. 1. YOU brought up the inaccurate quote on why people were forced to upgrade! (Cellular band not CHIP requirements! 2. YOU specifically mentioned someone as choosing YOU but reality is originally they made your competition the choice primarily based on exactly what I said which was assistance in rolling out UNITS quickly.. YOU keep referring to well your solution is better etc and it’s “old school” about price… Yet a primary reason why these big companies switch to you is solely based on “PRICE” because it sure isn’t based on superior support/assistance in deploying hundreds if not 1000’s of units… good luck very unfortunate that you couldn’t be honest and straightforward and instead was dismissive when SHOWN FACTS! Link to comment Share on other sites More sharing options...
Harry K Posted July 9, 2021 Share Posted July 9, 2021 The beauty of “facts” are they are in the eye of the beholder. Thank the good lord, their are many beholders and we continue to welcome them to reach out to the source to gain their own understandings of “facts” and make their own determinations. I am happy to speak to anyone who feel they can determine what’s best for their own company by weighing all information presented to them. Good night all. Harry Link to comment Share on other sites More sharing options...
EthanW Posted July 9, 2021 Share Posted July 9, 2021 8 minutes ago, Harry K said: The beauty of “facts” are they are in the eye of the beholder. Thank the good lord, their are many beholders and we continue to welcome them to reach out to the source to gain their own understandings of “facts” and make their own determinations. I am happy to speak to anyone who feel they can determine what’s best for their own company by weighing all information presented to them. Good night all. Harry So apparently the FACT the FCC has reallocated cellular bandwidth forcing hardware upgrades isn’t true? STILL sticking with your “fact” of chip reading being the driver? That was actually passed and pushed by The credit card companies in 2015.. but I guess as a salesmen you prefer to push what suits your agenda and since you also have hardware out in the field using old cellular technology you prefer to push the chip agenda since no one else does. facts https://www.nerdwallet.com/article/credit-cards/emv-chip-credit-cards-required-law Link to comment Share on other sites More sharing options...
wildmanne39 Posted August 14, 2021 Author Share Posted August 14, 2021 Hello, just want to say thanks to everyone that replied and to say I went with nayax, I just got my first reader installed and working, it is awesome, I had to change the controller board and bill validator also but it is nice having it working and cashless. 1 Link to comment Share on other sites More sharing options...
Harry K Posted August 15, 2021 Share Posted August 15, 2021 That’s great to hear wildmanne39. I have spoken to many from this forum who have reached out to me directly but I am not sure who you are from your nickname. Please give me a call as I’d love to know who you are. I am happy to continue to educate anyone on the Nayax technology advantages. Have you had your Nayax conversation? Harry Kozlovsky Senior Director of Solution Sales, Nayax 410-302-9015 harry@nayax.com Link to comment Share on other sites More sharing options...
wildmanne39 Posted August 19, 2021 Author Share Posted August 19, 2021 On 8/14/2021 at 8:33 PM, Harry K said: That’s great to hear wildmanne39. I have spoken to many from this forum who have reached out to me directly but I am not sure who you are from your nickname. Please give me a call as I’d love to know who you are. I am happy to continue to educate anyone on the Nayax technology advantages. Have you had your Nayax conversation? Harry Kozlovsky Senior Director of Solution Sales, Nayax 410-302-9015 harry@nayax.com Hi, no I have not, I called tech support today and held a long time then decided to let them call me back and keep my place in line but they never did call back, I need to find out the technician code and see if I can get help getting the MOMA app working it has a bug in it. Thank You for your replies. Link to comment Share on other sites More sharing options...
Harry K Posted August 19, 2021 Share Posted August 19, 2021 Hi. If you need, please feel free to call me (410-302-9015) and I will see if I can assist you. I am at the NAMA show but will call back if you leave a message. Thank you. Harry Senior Director of Solution Sales, NAYAX 410-302-9015 harry@nayax.com Link to comment Share on other sites More sharing options...
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