Nayax VPOS Touch

[ZWRobinette]

I'm brand new to the vending machine field. I bought a machine with a Nayax VPOS Touch already installed. After about a month of painful interaction with Nayax I finally got the Nayax device activated with my account. They send me the confirmation email, I went to test the device with a CC and it doesnt work. The dashboard on DCS shows that my device has been SILENT FOR MORE THAN 24 HOURS. I've tried  calling Nayax, but it just sends me to some Australian guys who basically have no idea what I'm talking about, and say that they will email the company. If anyone knows what I need to do to get my CC reader to start working, please let me know.

Thank you,

[tblake05]

6 hours ago, ZWRobinette said:

I'm brand new to the vending machine field. I bought a machine with a Nayax VPOS Touch already installed. After about a month of painful interaction with Nayax I finally got the Nayax device activated with my account. They send me the confirmation email, I went to test the device with a CC and it doesnt work. The dashboard on DCS shows that my device has been SILENT FOR MORE THAN 24 HOURS. I've tried  calling Nayax, but it just sends me to some Australian guys who basically have no idea what I'm talking about, and say that they will email the company. If anyone knows what I need to do to get my CC reader to start working, please let me know.

Thank you,

What does the screen on the touch say?

[AZVendor]

I see that Harry from Nayax has gone silent on the forum lately. Nayax is ending up to be as piss-poor at service and technical support as everyone else. So much for all the bragging that Harry has done about his great Nayax company.

[tblake05]

Yeah. Truly not been impressed lately.

my last call to tech support went sorta like this (times may be off in my mind)

on location 4:30pm. Call. On hold. Put on speaker phone while I tried to troubleshoot myself... waited and waited. Finally at 6pm the recording changed to say their offices closed. Great.

tried again the next morning not a half hour after they opened only I was at my full time job and not on location. Sat on hold for about 2 hours only to hear some dope walk me through the basic troubleshooting steps I already did 3 times on my own. Thanks!

worthless.

[Vendo Mike]

I've always believed that quality, training and service sells equipment.   To me the most reliable path to repeat customers and brand loyalty.  To be honest though, sometimes we have to remind those back at corporate when they're looking at the books for a place to save a buck.