Crane Media 186 3.5 inch Display Board issue

[vavendor]

Good morning. I am having an intermittent issue with a Crane Media 186 3.5 inch display board. From time to time, (usually once or twice a week) the board goes from it's normal screen to an all white screen with no words visible. When this happens, it also takes the payment systems off line. No bills coins or credit is accepted. If I turn off the machine and turn it back on, it goes back to normal functions. Sometimes it lasts two weeks, sometimes it lasts two days. The new display board runs about $750, so I want to make sure that is the issue before I purchase. I was also thinking Atlas board or even the main control board, though this is the only issue with the machine. Any ideas would be helpful. 

[AZVendor]

I would first look for interference that could lock the machine up.  This is a more modern machine so I don't know if Crane took steps to isolate their electronics from interference.  Check for bad florescent lamps around the machine and in the ceiling. You probably have LEDs in the machine. Of course, make sure all circuit board and display connectors are clean and tight.  Pull them all off and push then back on. Make sure you have the ground pin on your power plug.  Check that there is nothing else on the circuit that could draw the power down like a soda machine, coffee machine, water cooler, etc. Check for clean power at the outlet.  Beyond all of that, call Crane.

[lacanteen]

It probably needs a firmware update for the Atlas board. 

[vavendor]

I forgot to mention that I have already completed the firmware update. There is a DN5800 beside it sharing an outlet. I will see if I can get these two machines on different breakers.