SIID and Credit Card Issue on Dixie Narco 600e Coke. Possible Firmware

[marzban]

Hello All,

I have a 600e coke machine. I just installed a credit card reader from Nyax. The reader works intermittently. After a short amount of time, it goes into "Cash Only" mode. I can reboot the machine and then it will work again until the next credit card transaction then it goes back to cash only until I restart the device. 

 

From what I'm reading on the forums and the facebook groups, it looks like I need to update the firmware on the SIID. The problem is that all the updated eeprom chips i find online say they are for the non-coke machines. 

 

So, I have 2 questions:

1. Where can i get an updated EEPROM chip to fix this issue

2. If it is not possible, can i just swap out the SIID for one that is non-coke? I have seen some online that are refurbed for about $100 and they are on the latest firmware 381.41.

 

Thanks for the help 

[lacanteen]

If you take the cover off of the controller and post a picture, I can give you a better answer. Some of the Coke boards can take the 381.41 chip with no issues. It just depends on what you have. 

[Vendo Mike]

 You can put the 381.41 program in any SiiD board and it will become a "non-branded" machine.  Your Coke cabinet likely has fewer selections than columns so you'll have to adjust your StS to suit.  If memory serves, the "coke" programs for the SiiD board started with 391.##.  You'd likely be better off getting an updated "coke" eprom so you don't have to reprogram anything to make it function correctly.

[marzban]

4 hours ago, lacanteen said:

If you take the cover off of the controller and post a picture, I can give you a better answer. Some of the Coke boards can take the 381.41 chip with no issues. It just depends on what you have. 

Image attached. Current chip is 390.51-B

 

3 hours ago, Vendo Mike said:

 You can put the 381.41 program in any SiiD board and it will become a "non-branded" machine.  Your Coke cabinet likely has fewer selections than columns so you'll have to adjust your StS to suit.  If memory serves, the "coke" programs for the SiiD board started with 391.##.  You'd likely be better off getting an updated "coke" eprom so you don't have to reprogram anything to make it function correctly.

My cabinet has 9 columns and 9 selection buttons. Not sure if that helps. Do you have any sources where I can get a coke eprom? Thanks!

[orsd]

If it’s a 9 column and 9 button machine that is an oddball. It’s pretty lucky though because you can use a generic 381.41 with no issues. I’d love to see a picture of the front of the machine out of curiosity.

[AZVendor]

Yeah, it's surprising that a Coke door has an equal number of buttons to the cabinet columns.  Maybe someone put a Coke sign in a Trade door. 

[marzban]

10 hours ago, orsd said:

If it’s a 9 column and 9 button machine that is an oddball. It’s pretty lucky though because you can use a generic 381.41 with no issues. I’d love to see a picture of the front of the machine out of curiosity.

[marzban]

I did just order the 391.41 Coke EPROM from VEsolutions. Hopefully this is a reputable source.

Once i receive it, are there any special instructions for installing it, or do i simply power off the machine and swap the chip?

Thanks 

[Vendo Mike]

Should be a simple update of replacing the EPROM.  I would double check your pricing and such to make sure nothing changed unexpectedly.  I see the 9 selections buttons...I will have to take your word that there are only 9 columns as that's not SOP for Coke. 

[marzban]

8 minutes ago, Vendo Mike said:

Should be a simple update of replacing the EPROM.  I would double check your pricing and such to make sure nothing changed unexpectedly.  I see the 9 selections buttons...I will have to take your word that there are only 9 columns as that's not SOP for Coke. 

Interesting. My machine does have the extra wide (high capacity) first column. Maybe that explains it? Here is a photo of the inside. 

[orsd]

No, all 501/600Es have a wide column. That’s a really oddball spec’d machine for Coke. Neat, thanks for posting pics.

[Vendo Mike]

There you have it...

Good luck with your update.  Let us know if there are any issues.  Make sure to locate the "Pin 1"  mark on the new eprom and orient it the same as the original eprom on installation.  

[marzban]

Hey guys. I swapped out the eprom. It seems that there are new options and settings that I don’t see in my programming guide. Most notably the config options go to C10 where the manual says there should also be a C11. Any idea where I can get the programming guide for this new firmware?

[AZVendor]

Did it ask you to set the vendor type?  A new logic board would trigger that so I would think a new eprom would too, if that is in the software. 

[marzban]

It asked me to set the model number, and I set it to 600e. The menus don’t seem to be the same as before. I’m having issues with escrow and coin acceptance 

[AZVendor]

Those options are in the normal menus then. What does C11 say it does? Or is that the one you can't figure out?  If so it won't matter I'm sure so you need to go back through all of your other settings.  there are escrow settings and then a coin mech setting which needs to be MDB, of course.

Edited July 2 by AZVendor

[marzban]

Okay, so i spent a while with the machine yesterday and this new eprom is definitely quite different than the factory one I replaced. 

First off, here is the description of the item I got from VE solutions: VE1952 - E-PROM S2D/23D V391.41, FOR DIXIE CONTROL BOARD

Here are some of the main differences i noted right off the bat:

1. The first thing to note is that whenever the machine boots up "391 41" scrolls across the screen followed by "ice cold coca cola". The old firmware just had a blank screen with the single decimal point lit up. 
2. If either the bill acceptor, changer, or CC reader are not connected, the front screen will show that component's name "CCRD" "BVAL" "CHAR" (maybe not exactly those letters but you get the point). The original firmware never did that as far as I recall. 
3. Under the configuration menu, there are only 10 config options when the programming manual describes 11. I'm not sure if I'm just missing the last option or if they are mapped differently. 
4. I also see a few more menus that are not described anywhere else such as CCOC, COX, and a few more I cant remember off the top of my head. 

I've look around for alternate programming manuals and could not find anything. Is it possible that VE is using their own custom firmware? If so is there a manual for it? I'm really confused here. I am able to get in front of the machine today if there is anything y'all would like me to check. 

 

Thanks for your help with this

[AZVendor]

Does it not behave or allow you to use the programming from the original manual? Is nothing the same?

[marzban]

Nope! It’s very different.

I spent some time digging through other manuals for different machines and I did find one that more closely matches the options I have.

 

https://www.dsvendinginc.com/images/pdf-manuals/dn28.pdf

 

This is honestly very very strange.

Is it possible I got sent the wrong firmware? That’s what it seems like to me. Because I got all the options I wanted working by following the manual I attached.