Zachsea Posted July 25 Share Posted July 25 Have a general question of opinions here. So currently I have an account that has roughly 60+/- people with some pretty entitled management but is a fairly decent account. The account use to have twice the employees too before a layoff so we have a frozen machine and condiment rack with cutlery and sauce packets everybody just takes while nobody buys any food anymore from the frozen machine that its there for. Upon refill today I told management we will soon be needing to remove the food and condiments which then prompted a “move one move em all” reply. Last month I received a call saying the drinks in a 501e weren’t cold enough (40F) so I replaced a thermostat for their visual pleasure. Yesterday I received a call telling me the drinks are too cold now (34F). Keep in mind repairs are always expected to be fixed same day no matter what time they call or we get a call on the dot at 8 am the next morning. Its kind of silly little things like this we’ve been dealing for the past 3+ years at this account so my main question is when does the annoyance out do the revenue for you? Link to comment Share on other sites More sharing options...
Southeast Treats Posted July 25 Share Posted July 25 Sounds to me like you are there. You don't say what your revenue at the account is but you can't support a cold food machine if no one is buying cold food for sure. If that's a deal breaker for them let them be someone else's heartache, if they can find anyone else in today's economy... 1 Link to comment Share on other sites More sharing options...
Zachsea Posted July 25 Author Share Posted July 25 14 minutes ago, Southeast Treats said: Sounds to me like you are there. You don't say what your revenue at the account is but you can't support a cold food machine if no one is buying cold food for sure. If that's a deal breaker for them let them be someone else's heartache, if they can find anyone else in today's economy... My guts been telling me it for a few months now but just wanted a second opinion. Believe it or not I popped in later in the day to break the news about the food but with the response I got from them I just jumped it to the whole acct. Manager was professional enough to say He’d “run our name through the mud” to anyone who asks so I think we’ve made the best decision here leaving. Link to comment Share on other sites More sharing options...
tblake05 Posted July 26 Share Posted July 26 Wow. same day service, free condiments that they don’t use for products, and a replacement thermostat that wasn’t bad. and they’re going to give you a bad review. wow just wow. Link to comment Share on other sites More sharing options...
AZVendor Posted July 26 Share Posted July 26 Some accounts are just not worth it, no matter how long you've been there. If you have any long term friendly employees there you could leave them a couple of cards and then if the management ever changes, which it should, maybe you can get back in. Unfortunately this company will probably dwindle away to nothing due to what sounds like long-term poor management and there won't be an account to go back to. If they are too lazy to manage properly they probably won't write you bad reviews, but it is 2023 now and the world is a bunch of complainers and revenge seekers. Just look at the revenge examples daily on MSN.com. 1 Link to comment Share on other sites More sharing options...
tblake05 Posted July 26 Share Posted July 26 14 minutes ago, AZVendor said: ...,,but it is 2023 now and the world is a bunch of complainers and revenge seekers.... This. sad but true. And now with the internet and Facebook and All that nonsense, everyone feels empowered to complain about every little thing. Link to comment Share on other sites More sharing options...
Zachsea Posted July 26 Author Share Posted July 26 19 minutes ago, AZVendor said: Some accounts are just not worth it, no matter how long you've been there. If you have any long term friendly employees there you could leave them a couple of cards and then if the management ever changes, which it should, maybe you can get back in. Unfortunately this company will probably dwindle away to nothing due to what sounds like long-term poor management and there won't be an account to go back to. If they are too lazy to manage properly they probably won't write you bad reviews, but it is 2023 now and the world is a bunch of complainers and revenge seekers. Just look at the revenge examples daily on MSN.com. Im glad to actually hear somebody with experience say what Ive been thinking but wasn’t so sure of. Some places sure aren’t worth the headache. Link to comment Share on other sites More sharing options...
Talidus Posted July 26 Share Posted July 26 Sounds like you can sell the location as an option as well. Also, having a heart to heart with the management is possible. If the relationship isn't going to work, sell off the location would be my decision. I'm new here, so - Hi - but, my experience as an registered investment advisor building large books of business and developing teams, some accounts you do have to let go but, always consider the financial gain on the exit. Its just a business decision, try not to make it an emotional one where you eat a loss along with any future regrets. Hope it works out, I've turned many new accounts that were given to me because of the previous bad relationship and I focused on building a great one when I took over the account and 9 times out of 10, people change. People do not want conflict in their life so there's incentive on both sides to have a good relationship. Granted, as I am getting my kids into this business, I think the relationship thing translates. People are people no matter what industry you are in. Its important. Hope it works out for you sir! Link to comment Share on other sites More sharing options...
AZVendor Posted July 26 Share Posted July 26 Before you get your kids into this business, read, read and read the forum for hours and hours, weeks and weeks. You need to have a full understanding of the pros and cons, ins and outs of vending before you venture in. Link to comment Share on other sites More sharing options...
Talidus Posted July 26 Share Posted July 26 Yep. thats why I am here and have and continue to do the homework. Forum is full of great advice and information. Link to comment Share on other sites More sharing options...
AngryChris Posted July 27 Share Posted July 27 I have a location right now that has been dwindling steadily since covid, from almost $200/week down to maybe $30/week. I figured they would come back around so I held onto them. They dropped the news back around April that they would be closing later in the year. So, to be courteous to a long term customer, I decided to service them until closing. Various people complained about various things which were all due to slow sales. I told them I cantfully stock machines AND keep dates in check with no one buying. They kept complaining. Now they changed hands and want me to keep stocking, but also complaining about various things. Mind you, when sales were good, I got no complaints. The lesson is... Slow accounts really aren't worth keeping and there is no compassion or loyalty. Link to comment Share on other sites More sharing options...
AZVendor Posted July 27 Share Posted July 27 Yank that sucker out from under them. Before your machines get locked up inside when they go belly up. Link to comment Share on other sites More sharing options...
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