Fermo Vending Posted August 21 Share Posted August 21 Hey all, Got two calls today that the same machine gave the incorrect amount of change. Both customers inserted a five dollar bill and were given the incorrect # of coins in return. I'm going to check it out on Wednesday (would go earlier but I'm out of town) so is there anything I should look out for? Planning to just power cycle the machine, but anything specific I should look for in regards to the board/coin mech? Any help is always appreciated. Thanks Link to comment Share on other sites More sharing options...
Vendo Mike Posted August 21 Share Posted August 21 look for a stuck payout, coin standing on end, or incorrect coins in a tube Link to comment Share on other sites More sharing options...
AZVendor Posted August 21 Share Posted August 21 Or coins stuck together. What model of coin mech is it? Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 21 Author Share Posted August 21 A mars TRC6510. Might be a different 6000 series I have to double check that. Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 21 Author Share Posted August 21 7 minutes ago, Vendo Mike said: look for a stuck payout, coin standing on end, or incorrect coins in a tube Will do thank you Link to comment Share on other sites More sharing options...
AZVendor Posted August 21 Share Posted August 21 6510 sounds right since it's MDB. Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 23 Author Share Posted August 23 Turns out it's a 6512. Went last night and didn't notice any oddities. I emptied the coin tubes and didn't see anything off- no coins standing on end, no coins stuck together, no incorrect coins in their respective tubes. The mech worked fine for me using a $5, $2, and $2 in coins for $1 purchases. Is this something that can happen randomly? I'm jaded, but is it possible the two guys talked to each other to come up with the same story? Called both to let them know I left a refund and neither seemed to remember what I was talking about. Link to comment Share on other sites More sharing options...
tblake05 Posted August 23 Share Posted August 23 Pricing set correctly in the VMC? Sometimes I wonder the same thing about customers.... Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 23 Author Share Posted August 23 Pricing is set correctly. Link to comment Share on other sites More sharing options...
AZVendor Posted August 23 Share Posted August 23 Turn off the $5 acceptance and you will quickly have fewer refund "requests." Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 23 Author Share Posted August 23 So you're thinking something fishy is going on? My only issue with the $5 acceptance is my coin mech. I need to upgrade to a MEI7512, Link to comment Share on other sites More sharing options...
AZVendor Posted August 23 Share Posted August 23 And count your 5s each time you collect to know if they are honest or not. Your machine will tell you how many 5s it accepted. They are likely playing you since they "forgot" about it. What is the shortage value of $5 less the vend price? That would be a good clue to provide. Link to comment Share on other sites More sharing options...
Fermo Vending Posted August 23 Author Share Posted August 23 How do I check how many 5s the machine collected? Under "Pay"? Also I've been wondering if there's a way to enter "tube fill" on the 157. Link to comment Share on other sites More sharing options...
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