Payrange….The good. The bad. The honesty.

[Zachsea]

This is a topic I see Im severely late to because Ive never really considered it a necessity but Im open to trying something new. Ive been conversing with a few of my larger key accounts (all factories for a returning clientele) about adding pay range devices so people can load funds onto their personal accounts. Vendor to fellow vendor my questions are this, is it worth it? What increases in sales did you see over all? How well do they play with g10/g11 eports? Is this something you’d consider pitching against markets due to its ability load funds as a market would do without the concern for theft etc. My clients primarily range in the 20-40 year old range so they’re relatively technologically acclimated to say the least so I see no issue as far as understanding the procedures to purchase or general smartphone to sales usage. 

[AngryChris]

For that demographic, pay range is alright.  I have noticed that lower income people, particularly blue collar, seem to prefer to use their cards rather than their phones.  The thing is, I needed telemetry data to work with my software and the card readers already did but payrange did not.  On top of that, the card readers do everything that payrange does to my knowledge except loading cash.. but I don't see the advantage to that.

I decided to just stick with card readers.  I still have some unused payrange devices but 90% of my sales are being monitored right now because of the card readers and that simply wasn't an option with payrange when I started tinkering.  I don't know if it still is.

[savend]

I have over 40 of them & love them. All range of ages with access, though I don’t have any way of telling the age of those that have adopted the system. I’m seeing 60 to 80 percent of my sales being through PayRange on my bigger accounts. Over all it averages a little over 50 percent.  
 

Where I see them not being useful is locations that don’t have the same people every day. My guess is they don’t want to have to load the app for one purchase. I constantly get positive comments on how much people like the ease of use. Rarely has anyone complained about not being able to physically swipe a credit card. 
 

If you request it, they’ll give you access to turn on two tier pricing. It notifies customers their cash purchases are discounted .05 or .10 or whatever you choose to set credit purchases at. They also recently added a VMS option for $2 a month that allows you to prekit. The downside is that it isn’t live, so it could be off. 

Devices are cheap compared to regular card readers. The interface is simple & always being updated to be more functional. My fear was that people wouldn’t download another app, but it’s so simple & I can send immediate refunds & so people have seems to adopt them easily. I don’t have the consistent issues that I have with my Nayax devices. 

[Zachsea]

5 minutes ago, savend said:

I have over 40 of them & love them. All range of ages with access, though I don’t have any way of telling the age of those that have adopted the system. I’m seeing 60 to 80 percent of my sales being through PayRange on my bigger accounts. Over all it averages a little over 50 percent.  
 

Where I see them not being useful is locations that don’t have the same people every day. My guess is they don’t want to have to load the app for one purchase. I constantly get positive comments on how much people like the ease of use. Rarely has anyone complained about not being able to physically swipe a credit card. 
 

If you request it, they’ll give you access to turn on two tier pricing. It notifies customers their cash purchases are discounted .05 or .10 or whatever you choose to set credit purchases at. They also recently added a VMS option for $2 a month that allows you to prekit. The downside is that it isn’t live, so it could be off. 

Devices are cheap compared to regular card readers. The interface is simple & always being updated to be more functional. My fear was that people wouldn’t download another app, but it’s so simple & I can send immediate refunds & so people have seems to adopt them easily. I don’t have the consistent issues that I have with my Nayax devices. 

Can you run promotions fairly easily on them? Looking to use these as a selling point to future clients to do something along the lines of buy 10 items get 1 free, a free item on an employee’s birthday, things of that nature. My main goal is to use this as a bonus point for our machines and incite people to buy more if they know something FREE is coming.  

[tblake05]

Yes there are all sorts of promotions you can use.

funny but I have a location that uses them primarily, and the other locations don’t hardly use them at all. So it’s a hit and miss.

they didn’t play well with older usi equipment f80 snack and cb700 drink and nayax. So keep that in mind.

I’m intrigued about the vms option @savend mentioned. If it also reports cash sales.... I’ll have to look into it.

[Zachsea]

3 minutes ago, tblake05 said:

Yes there are all sorts of promotions you can use.

funny but I have a location that uses them primarily, and the other locations don’t hardly use them at all. So it’s a hit and miss.

they didn’t play well with older usi equipment f80 snack and cb700 drink and nayax. So keep that in mind.

I’m intrigued about the vms option @savend mentioned. If it also reports cash sales.... I’ll have to look into it.

95% of our equipment is Dixie and crane/gpl snacks so Id figure it would play nice with them. What kind of promos have you seen and used?

[savend]

40 minutes ago, Zachsea said:

Can you run promotions fairly easily on them? Looking to use these as a selling point to future clients to do something along the lines of buy 10 items get 1 free, a free item on an employee’s birthday, things of that nature. My main goal is to use this as a bonus point for our machines and incite people to buy more if they know something FREE is coming.  

I have not used the promotions, but a quick look in the dashboard tells me it looks super easy with lots of control.  

[savend]

14 minutes ago, tblake05 said:

Yes there are all sorts of promotions you can use.

funny but I have a location that uses them primarily, and the other locations don’t hardly use them at all. So it’s a hit and miss.

they didn’t play well with older usi equipment f80 snack and cb700 drink and nayax. So keep that in mind.

I’m intrigued about the vms option @savend mentioned. If it also reports cash sales.... I’ll have to look into it.

I have had to update a couple of Vendos & Royals eproms to get them, but I get cash sales yes.  I talked to a changer repair guy that told me that he finds that Payrange devices seem to work with more machines without needing to update than with traditional card reader

[Southeast Treats]

When they first came out I was excited, and rushed to try them out.  The biggest issue I had was it using the customer's phone for connection in locations where cellular service was weak.  No cell signal, no purchase.  I phased them out long ago in favor of USAT readers with BLE (Tap) capability.  People can use their own cards on their smartphones and are happy with that.  The preloading of funds mostly benefits payrange, as you are not getting the time value of the money, they are.  Slightly lower fees but not nearly as useful as it could be.  Now, if I had a location where payrange was already in use, like a laundromat where the machines were taking it, I would add it there, but I have dropped it from any locations currently.