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Installed Nayax now bill acceptor and coin acceptor not working properly


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Hello everyone.  New to the forum and first post.  I own car washes and recently installed Nayax readers on my vacs and self serve bays.  I have a Dixie-Narco 501e vending machine and ordered a Nayax reader for it as well.  I had Nayax configure the reader and it has been double checked by Nayax when this problem came up.  Once installed and powered up, the reader will accept payment and dispense sodas correctly.  However, the MEI bill acceptor quits working, has 2 blinks (disabled by VCM), and the coins fall through the coin acceptor and into the coin bucket instead of refilling the tubes.  I remove the Nayax from the system and plug MDB cables back to normal and bill acceptor and coin mech work fine.  What am I missing here?  Do I have a cabling issue or is the MEI bill acceptor and coin mech not compatible, or needs a setting changed?

 

Thanks,

Lighthouse

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Could need an eeprom update or maybe it’s not hooked up correctly.   What happens when you disconnect barrel plug to machine and plug it back in, does validator, coin mech and  reader all show ok?  Do they become disabled once you use card reader?

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Is the Nayax plugged directly into the logic board then Ys off to the bill acceptor which Ys off to the coin mech?  That is how it has to be wired.  If so then you need an updated eprom for it.

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