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AMS double dispensing

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Received email from customer:

”The vending machine is dispensing 2 products or sometimes 3 for the price of 1”

It is an AMS sensit 2 combo machine.. any idea what could be causing this? My best guess is to try cleaning the sensit sensors ?

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2 hours ago, cvending said:

Best guess would be the SensIt system.  By the way, when it tries 3 times to deliver will it then return the money as well?

Honestly I haven’t gotten to the location to look at the machine myself yet in person. I know that’s not helpful but was just looking for possible ideas from forum.

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