CoastVending Posted October 29 Share Posted October 29 Hey everyone, I am a first time vending machine owner and I am having some issues with my Royal 804/9. I switched from cans to bottles recently, as per request of the client, and I've been having issues ever since. I set the depth to one deep, I adjusted the product stop so it is the larger of the two, and I adjusted the spacers so that the drinks are held correctly. I also have the plastic pads to prevent bottle bridging. The three images included are the three different bottle shapes that I am using to vend. I realized I was having issues when I started to test vend each column. Most of the columns have the same issues, but some are more frequent then others. Sometimes nothing would vend, other times one, two or even 3 items would vend out. I checked the drop sensor and it is working and functional. It seems as if the bottles are getting stuck as they are about to be dropped. If anyone knows anything about this please respond. If you need me to send pictures of What is going wrong I can do that too. Thank you everyone who assists me! Link to comment Share on other sites More sharing options...
darkinthepark Posted October 30 Share Posted October 30 For 16 oz bottles you should still use the narrow product stop setting. The big setting is for 20 oz bottles. Also, make sure none of your anti-tilt springs are missing or broken in the columns. Link to comment Share on other sites More sharing options...
CoastVending Posted October 31 Author Share Posted October 31 (edited) Thank you so much! Edited October 31 by CoastVending Link to comment Share on other sites More sharing options...
CoastVending Posted October 31 Author Share Posted October 31 2 hours ago, darkinthepark said: For 16 oz bottles you should still use the narrow product stop setting. The big setting is for 20 oz bottles. Also, make sure none of your anti-tilt springs are missing or broken in the columns. where would the anti-tilt springs be? Link to comment Share on other sites More sharing options...
CoastVending Posted October 31 Author Share Posted October 31 2 hours ago, darkinthepark said: For 16 oz bottles you should still use the narrow product stop setting. The big setting is for 20 oz bottles. Also, make sure none of your anti-tilt springs are missing or broken in the columns. Also, should I use narrow for monster energy? Link to comment Share on other sites More sharing options...
AngryChris Posted October 31 Share Posted October 31 The shims are for the width of the product. 16 oz monster, 16.9 oz soft drinks, and 12 oz cans are usually the same product width so they use the same shims Link to comment Share on other sites More sharing options...
AZVendor Posted October 31 Share Posted October 31 No shims in the 804. The can stop still needs to be used but the product depth will be set to one by column #, not by selection switch #. Link to comment Share on other sites More sharing options...
darkinthepark Posted October 31 Share Posted October 31 3 hours ago, AZVendor said: No shims in the 804. The can stop still needs to be used but the product depth will be set to one by column #, not by selection switch #. Actually product depth in the g3s is set by selection switch number, not by column. And use the narrow product stops for monsters, 12 ounce cans and 16 ounce bottles. Link to comment Share on other sites More sharing options...
darkinthepark Posted October 31 Share Posted October 31 3 hours ago, CoastVending said: where would the anti-tilt springs be? The anti-tilt springs are black pieces of plastic that are on the same rods as the pivots. Link to comment Share on other sites More sharing options...
CoastVending Posted October 31 Author Share Posted October 31 7 hours ago, darkinthepark said: The anti-tilt springs are black pieces of plastic that are on the same rods as the pivots. Thank you so much, I'll check this weekend and ill tell you what I find Link to comment Share on other sites More sharing options...
CoastVending Posted October 31 Author Share Posted October 31 10 hours ago, AZVendor said: No shims in the 804. The can stop still needs to be used but the product depth will be set to one by column #, not by selection switch #. All of the items in my machine are one deep, I have everything set to one as well. But this is valuable information if I ever do have cans and drinks, thank you! Link to comment Share on other sites More sharing options...
AZVendor Posted October 31 Share Posted October 31 8 hours ago, darkinthepark said: Actually product depth in the g3s is set by selection switch number, not by column. And use the narrow product stops for monsters, 12 ounce cans and 16 ounce bottles. The 804 isn't a front and read column machine? I can't remember. Link to comment Share on other sites More sharing options...
lacanteen Posted October 31 Share Posted October 31 2 hours ago, AZVendor said: The 804 isn't a front and read column machine? I can't remember. It is. 79" 12 column Link to comment Share on other sites More sharing options...
CoastVending Posted November 3 Author Share Posted November 3 I ended up fixing it! Thank you all for your help, I guess it was operator error. Thank you to everyone. Link to comment Share on other sites More sharing options...
AngryChris Posted November 3 Share Posted November 3 What was the issue? Link to comment Share on other sites More sharing options...
CoastVending Posted November 5 Author Share Posted November 5 Not exactly sure, but I realized that the gears that turn to drop the drinks were not fully clicked into place. I turned it a bit to the right and it clicked into place and works fine now. Link to comment Share on other sites More sharing options...
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