Hillbilly Posted May 25, 2010 Share Posted May 25, 2010 Got a phone call this evening regarding the double I placed at the hardware store a week ago. Both mechanisms are jammed up. I'd say someone has put cardboard in them. or some taped up coins. I have tommorrow off and will check them out early. At least she called. Link to comment Share on other sites More sharing options...
kai1836 Posted May 25, 2010 Share Posted May 25, 2010 Most of the time there won't be a call in my experience. I usually find out about problems as I'm making my rounds. It really ticks me off when its a rack. Link to comment Share on other sites More sharing options...
JEREMYTINA Posted May 25, 2010 Share Posted May 25, 2010 I have come to despise it when they don't call. I had a bent quarter stuck in a mech at a busy restaurant on my last service. The guy running the kitchen came out to tell me how upset the kids had been for the last two weeks, and that he wanted the machine changed out so that he didn't have to worry about any more problems. I clearly explained when I dropped the machine off that if there were ever a problem, to call the number on the machine and I would be out to repair the problem same day....I am sure I lost out on $10-15 in sales from it. Hopefully no problems this month. Link to comment Share on other sites More sharing options...
Hillbilly Posted May 25, 2010 Author Share Posted May 25, 2010 I see a lot of racks with out of order signs taped on the machines. I guess some people just think that is the way to deal with it. Instead of calling the vendor. Link to comment Share on other sites More sharing options...
will.vend Posted May 25, 2010 Share Posted May 25, 2010 dont you just love the astonished look they give you when you remind them your service # is on the machine. Link to comment Share on other sites More sharing options...
Hillbilly Posted May 25, 2010 Author Share Posted May 25, 2010 You know,actually, this was my first location that I put a service label on. I have since printed plenty and will put them on all my machines. So maybe I was lucky that I did. Link to comment Share on other sites More sharing options...
will.vend Posted May 25, 2010 Share Posted May 25, 2010 I got mine from planetlabel.com they are water resistant vinyl and I print them as needed. Link to comment Share on other sites More sharing options...
Jax Snacks Posted May 25, 2010 Share Posted May 25, 2010 dont you just love the astonished look they give you when you remind them your service # is on the machine. Yea, pretty amazing isn't it? I once had a guy ask for some contact info in writing in a place I had been in for many months. I told him that my number is on the machine and he can call any time to leave a message. He paused for a moment and said. "Oh, I never though about looking on the machine for a phone number"! To quote the blue collar comedian, Ron White, "You can't fix stupid"! Link to comment Share on other sites More sharing options...
lurtsman Posted May 25, 2010 Share Posted May 25, 2010 I installed a machine with a coin mech that broke shortly after the first day. It was a two month service cycle. The owner didn't even complain, but I saw the low sales and thought "this can't be right" and tried to buy the toy. (The handle still jiggled, it wasn't until you tried to buy that the mech failed.) Since I didn't have the tools for that repair at the moment, I told them I'd return the next day and fix it. They also asked me to change the bouncy balls. Note for people who have buffet locations. "Super balls" are known as "salad balls" for being bounced into the dressing. I was surprised he had not called to ask. Link to comment Share on other sites More sharing options...
Hillbilly Posted May 25, 2010 Author Share Posted May 25, 2010 I just got back from this service call. The problem with the first head was not the coin mech after all. I am vending Tangy Tarts in this one. The metal adjuster wheel creates a little notch when opened all the way. A piece of the candy turned sideways and got stuck in that notch because of the size. I moved the adjuster until the notch was over the plastic wheel. The other head had a problem with the coin mech. I'm not sure but the quarter stayed in the coin carrier and would go round and round. This is one of them that I modified. I pulled it and put another in it's place. I'll take it apart and find out what the problem was. Link to comment Share on other sites More sharing options...
lurtsman Posted May 25, 2010 Share Posted May 25, 2010 Please update (with pics if possible) on the coin mech. Link to comment Share on other sites More sharing options...
Hillbilly Posted May 25, 2010 Author Share Posted May 25, 2010 I took the coin mechanism apart and discovered what happened. The raised portion that I filed down prevents the coins from going back around. I posted pictures when I converted .05 and .10 mechanisms to the .25 coin carrier. I filed some of these down. This particular one I filed all of it off and discovered that the coins would keep going around. I tagged it for repair and kept going. I tagged the wrong one and put this one in a mechanism. The tabs on the .05 and .10 mechanism's will allow the nickel and dime to eject from the carrier but using the quarter it has to be filed a little. Hope that explains. it. Here is a picture. I am pointing at it with the screwdriver. This one is done correctly. Link to comment Share on other sites More sharing options...
Hillbilly Posted May 25, 2010 Author Share Posted May 25, 2010 OOps. The first picture is before. Here is the after pic. Link to comment Share on other sites More sharing options...
Agapevending Posted May 30, 2010 Share Posted May 30, 2010 I used to have a location that would get jammed every now and then, kids would put foam blocks up the candy shoot.. Link to comment Share on other sites More sharing options...
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