Vendors Tech

The Amits are probably failing because they are 3G devices, not because they are poorly made. If you don't have a SIM card inserted into the top of your Amit, they are 3G devices, and all the carriers are turning off the 3G network. It stinks if you bought a bunch of those right before Nayax stopped selling them, because their days were definitely numbered, but that's the joy of technology! It has been my experience that ALL card reader products have their own set of glitches and headaches. However, Nayax is by far the best overall option in my opinion. For every dissatisfied Nayax customer, I could probably find you ten USAT customers who are dissatisfied. Also, for those who think the lease option is better and cheaper, that's not necessarily true. Credit card readers are not "free". If you get a lease option on readers, you will be paying several dollars more a month per device for your maintenance fee, so you're paying over two years instead of upfront. If your devices last 4-5 years minimum, you'll probably come out ahead by buying upfront if you get a good price on them, which isn't hard to do if you're buying quantity.

This is a problem with the sensor in your picker cup, which is either being caused by a faulty sensor, a communication problem between the sensor and the control board, or else a hardware issue like a Y motor board, or maybe even the control board. The control board is probably the least likely culprit, so don't start there. First, I'll give you the short solution that will at least get your machine running. You have a sensor on the cup, and on the port. The cup sensor is mostly redundant, and is there to try and prevent the cup from ejecting a product from a selection if there is already a product in the cup for some reason, in which case the product ejected would fall and end up on the floor of the machine and/or explode. It also can save time during the vending process if the cup knows right away if something didn't vend, instead of having to wait to try and make a delivery at the port, then figuring it out then. Therefore, the cup sensor can be turned off, and it won't cause any problems, and this problem you're having will go away. Hit the Service Mode button twice(Test Mode)>then hit F>*>F (it should say cup sensor on at this point)>hit * and it should say cup sensor off. Now the machine will work fine, and sometimes, I've seen machines start working again with no problems just by turning the cup sensor off, vending an item, then going back in and turning it back on again. In the event you really want the cup sensor to work and be on: If turning the cup sensor off and on doesn't permanently fix the problem, you next need to take the cover off your Y motor board, turn the machine off, get a toothbrush and a rag, unplug everything from the Y motor board, and use the toothbrush to clean all the thick solid grease that you can from the connections on the Y motor board, and the harnesses connectors that connect to the Y motor board. Crane used a solid dielectric grease on those connections until the late 2010s, and that grease is too thick for those connections and creates a hydraulic effect and causes connection problems. Wipe the toothbrush on your rag as you go to get the grease off the brush. Ideally, you should use a spray-on grease like this after removing the solid stuff, although there will still be enough residue from the solid that it will be okay for a while. If you still have problems after cleaning grease, you could take the bulging cover part of the cup where the bottle sits off and make sure that the sensor wire is attached properly to the plate underneath where a bottle would sit in the cup. If it is, I would try a different cup. If the problem persists, you could test one of your cups in another machine if you have another machine to make sure the cup is okay. If the cup works in another machine, or if you don't have another machine to test the cup in, then your next step would be to replace the E-chain harness between the cup and the Y motor board, and then the control board.

I have both the parts and the service manuals for the Futura 3577 and 3589 if anyone wants or needs them. I would upload them to this post, but I don't see any option for attaching a PDF. Email service@vendorstech.com.

Once in Machine Config, you have Language/Mech Type/Validator Type. Your mech type needs to be MDB (the Guardian isn't that bad of a coin mech if it's the XL or the GLX model). Your bill validator type, if I am discerning what you wrote correctly, is currently set to "MDB", which is correct. HOWEVER, the validator type has to say more than just "MDB". You have to enable the bills you want to accept on this screen. If it says "MDB", and nothing more, no bills will be accepted. Once you are at your validator type screen, and it says "MDB", press buttons 1, 2, 5, 6, & 7 to enable whichever of $1, $2, $5, $10, & $20 you want to accept in the same order.

Can you be clearer on your coin mech and bill validator model numbers? I don't think there any 6600 model coin mechs. Does the machine take coins okay? Assuming you have a 2-arrow service pad, press "Machine Config", then press the down arrow until one of the following messages appears: NO DBV SER.1.x.x.x.x MDB.1.x.x.x.x Respond back with which of these appears. The Xs represent potential other numbers that may show up, but they won't necessarily be any more than maybe a 1, indicating $1 bills are enabled. You may also see only "SER" or "MDB" if no bills are enabled. Make sure your PayRange device is plugged in the right place along the MDB chain. The correct order for everything should be machine control board harness>PayRange>bill validator harness>coin mech (coin mech plugs into the BV harness.

I would partially concur with replacing the tray board, but since you said that money is returned sometimes too (I assume after a product has been successfully been delivered), I would highly recommend performing a RAM clear before replacing any parts, as I don't think a bad tray board would cause money to be returned. Here are the RAM clear instructions for your machine: A. Machine must be in stand-by or Ready mode. If not, press “EXIT” B. While holding “EXIT”, press “UP ARROW” C. Press “Edit”, Machine should display current software version. D. Press “DOWN ARROW” until display reads “CLEAR ALL” E. Press and hold “CODE/CLEAR” key. Display will read “CLEARING”, then “FINISHED” F. Proceed with down arrow and enter in proper time of day, configuration settings. G. Be sure to set all “MACH CON”, “PROD CON”, “TIME OF DAY”, and “PRICE” settings to desired selections.

I've never seen or heard of that kit or company before, but if it won't run a card reader, you're only two options would be these two upgrades that were mentioned in a different post: https://stores.vendorstech.com/ap-6000-7000-universal-control-board-kit-drop-sensors-available/ https://stores.vendorstech.com/inone-oneboard-retrofit-kit-for-ap-6000-7000-no-drop-sensors/