GammysGrabGame Posted September 13, 2015 Share Posted September 13, 2015 Hi. I'm new here so forgive me if this is the wrong section. I have a rainbow crane that's malfunctioning. After each play it resets back into the corner starting position. After awhile, it will keep resetting over and over as if it's possessed by a ghost. I have to open it up and cut the power then turn it back on. I'm not sure where to even start with the troubleshooting. I noticed that when it does it the lcd screen says 42/30 and the string drops slightly causing it to reset over and over.Any advice would be greatly appreciated! I can supply photos or anything if that would help. Link to comment Share on other sites More sharing options...
ronsidney Posted September 13, 2015 Share Posted September 13, 2015 Power supply is bad and basicly it is shutting power on and off because voltage is dropping. And it's doing its "boot up" movements every time it gets turned back on. 90% of crane repairs are the power supply's as its a failing part like a light bulb. Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 13, 2015 Author Share Posted September 13, 2015 Thank you sir!!! I'll replace that and see what happens. Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 14, 2015 Author Share Posted September 14, 2015 Are there any specific things that typically go bad or do I need to replace the entire board? The game is still getting power it just does the continual reset thing every so often. Link to comment Share on other sites More sharing options...
dkochan Posted September 14, 2015 Share Posted September 14, 2015 I suggest replacing the primary control board (PCB). I had a similar problem which I fixed by replacing the primary control board. You can send the faulty PCB to factory for repair. Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 14, 2015 Author Share Posted September 14, 2015 I suggest replacing the primary control board (PCB). I had a similar problem which I fixed by replacing the primary control board. You can send the faulty PCB to factory for repair. Please look at these images of my machine. I'm not a vendor, this is a game I have for home use. I'm not sure the age of the machine. The board inside said Rainbow Crane on it. This company is still around and I can send parts to them to repair? https://scontent.xx.fbcdn.net/hphotos-xpa1/t31.0-8/12001090_10153620838961499_591757831959309266_o.jpg https://scontent.xx.fbcdn.net/hphotos-xpa1/v/t1.0-9/s720x720/11904744_10153620839806499_2424412842639464279_n.jpg?oh=e0e5181a7cf98773cacb7d23dd3936c8&oe=565EFE0F Link to comment Share on other sites More sharing options...
ronsidney Posted September 14, 2015 Share Posted September 14, 2015 It's still resetting and you put a brand new power supply in it?? Power supply's when bad still give out power they just drop in and out and they dropping is what cause machine to reset.. Link to comment Share on other sites More sharing options...
dkochan Posted September 14, 2015 Share Posted September 14, 2015 Contact Jose at NEN (they own Rainbow Crane Mfg). His phone number is 800-466-3711. He is very helpful and will tell you what parts you will need to order. You have Rainbow 24" crane. Sent from my SPH-L710 using Tapatalk Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 14, 2015 Author Share Posted September 14, 2015 It's still resetting and you put a brand new power supply in it?? Power supply's when bad still give out power they just drop in and out and they dropping is what cause machine to reset.. No. I haven't replaced anything yet. Looking for advice on what to replace. It was working fine up until recently. It started resetting over and over. It will work fine again for awhile if I open it up and flip the switch off then on. My daughter is heartbroken that it's not working. Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 14, 2015 Author Share Posted September 14, 2015 Contact Jose at NEN (they own Rainbow Crane Mfg). His phone number is 800-466-3711. He is very helpful and will tell you what parts you will need to order. You have Rainbow 24" crane. Sent from my SPH-L710 using Tapatalk Thanks! I'll try that out Link to comment Share on other sites More sharing options...
BouncyBalls Posted September 15, 2015 Share Posted September 15, 2015 Ronsidney told you what was wrong and which part to order. 1 Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 15, 2015 Author Share Posted September 15, 2015 Yep. Thanks! Link to comment Share on other sites More sharing options...
GammysGrabGame Posted September 22, 2015 Author Share Posted September 22, 2015 For anyone interested... I called Jose at NEN. He suggested swapping the plugs on the power supply. I swapped the plug for the coin mech light bulbs with the one that goes to the main pc board. So far, everything has been working properly now and the game has not reset itself once even while leaving it powered on for an entire day. I think the problem is solved! Link to comment Share on other sites More sharing options...
BouncyBalls Posted September 23, 2015 Share Posted September 23, 2015 Thanks for the follow up! Link to comment Share on other sites More sharing options...
TheHun Posted October 16, 2015 Share Posted October 16, 2015 I'll have to keep that in mind for my 42" machine if it becomes a problem. Does anyone know if a nudge feature can be added to these machines? Where u can tap the drop button and the claw lowers for better positioning until u fully hold the button Link to comment Share on other sites More sharing options...
dtdowns20 Posted January 21, 2020 Share Posted January 21, 2020 hi i recently aquired 3 of these machines one works great, one im having trouble figuring out the error code 10, i know its a claw jam just havent located it yet, but my last machine when i plug it in all i get is the lights come on nothing else, and when i look at the board the green light is not lit up. i tried swapping the board into one of the other machines and a code 27 shows up. so im confused as to where to start. also if anyone has a manuel for these machines would be great to get a copy. ill be calling jose in the moring Link to comment Share on other sites More sharing options...
gumball guy Posted January 21, 2020 Share Posted January 21, 2020 1 hour ago, dtdowns20 said: hi i recently aquired 3 of these machines one works great, one im having trouble figuring out the error code 10, i know its a claw jam just havent located it yet, but my last machine when i plug it in all i get is the lights come on nothing else, and when i look at the board the green light is not lit up. i tried swapping the board into one of the other machines and a code 27 shows up. so im confused as to where to start. also if anyone has a manuel for these machines would be great to get a copy. ill be calling jose in the moring See if this helps: http://www.nentraining.com/uploads/3/7/9/7/37973463/thebook.pdf Link to comment Share on other sites More sharing options...
dtdowns20 Posted February 10, 2020 Share Posted February 10, 2020 turned out just to be a bad powersupply not troubleshooting the bill acceptor Link to comment Share on other sites More sharing options...
Russellsvending Posted June 5, 2022 Share Posted June 5, 2022 Hey guys I just bought this fun house candy claw machine play until you win. I have error code 03 which I have read is claw home fail. I am not sure what exactly is failing though. There was one broke limit switch which I replaced but that still didn’t clear the error. Any other ideas to get this up and running, thanks in advance. Link to comment Share on other sites More sharing options...
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