Quarter treats Posted January 18, 2014 Share Posted January 18, 2014 I have called and emailed LRU several times and no response. I have called Ned several times and no response. Is it me? What should I do, am I missing something? What do you do? Is there a locator worth calling? If so who and how? I am in Florida and I have mint honor boxes and bulk machines. Confused? Link to comment Share on other sites More sharing options...
Square Posted January 18, 2014 Share Posted January 18, 2014 I have had an order outstanding for 3 weeks with no commumication, I understand they are taking a holiday but please give outstanding orders a heads up. I did not order through Vendiscuss as I have always had good service. I sent another email just before login on the forum. Link to comment Share on other sites More sharing options...
Locators R Us Posted January 19, 2014 Share Posted January 19, 2014 Hmm.. I've been replying to emails that goes to support@locatorsrus.biz and sending locations that my team found last week eventhough Amanda is not around. Unless i have missed your email.. Anyway, you can send your query back to me at admin@locatorsrus.biz for faster reply. -Gale Link to comment Share on other sites More sharing options...
amc-vending Posted January 19, 2014 Share Posted January 19, 2014 I have called and emailed LRU several times and no response. I have called Ned several times and no response. Is it me? What should I do, am I missing something? What do you do? Is there a locator worth calling? If so who and how? I am in Florida and I have mint honor boxes and bulk machines. Confused? I know Ned was having email and phone issues lately, but think it is all straightened out now so you might want to try again Link to comment Share on other sites More sharing options...
Quarter treats Posted January 19, 2014 Author Share Posted January 19, 2014 Thanks AMC will try again this week. Link to comment Share on other sites More sharing options...
Richard Posted January 20, 2014 Share Posted January 20, 2014 Hmm.. I've been replying to emails that goes to support@locatorsrus.biz and sending locations that my team found last week eventhough Amanda is not around. Unless i have missed your email.. Anyway, you can send your query back to me at admin@locatorsrus.biz for faster reply. Hi Gale, I place order on 9-14-13 got turned down been waiting for replacement since, this was placed through LRU directly, this was before Steve started the service, then I placed 1 order though Steve service on 11-13-13 I haven't received nothing yet. -Gale Link to comment Share on other sites More sharing options...
Locators R Us Posted January 20, 2014 Share Posted January 20, 2014 Email me your client Id or the email you used to communicate to us for me to look into our records. Thanks! -Gale admin@locatorsrus.biz Link to comment Share on other sites More sharing options...
Quarter treats Posted January 20, 2014 Author Share Posted January 20, 2014 Thanks for the contact Gale, email to follow. Link to comment Share on other sites More sharing options...
Square Posted January 21, 2014 Share Posted January 21, 2014 Hi All Gale relpied that night and verything seems on course. Thanks again Chris Link to comment Share on other sites More sharing options...
Quarter treats Posted March 18, 2014 Author Share Posted March 18, 2014 Time to bump this up! Have been trying to get the final two locations owed to me since FEB, 6th. No luck!!! Recieved an email late Feb. From Gale nothing since then from her. My last two emails to her went unanswered. Sent a new email to support and Amanda emailed me back that she would look into it that day, still waiting! I want to order additional locations but they cannot or will not fulfill the ones from January. Link to comment Share on other sites More sharing options...
casey259 Posted March 18, 2014 Share Posted March 18, 2014 Time to bump this up! Have been trying to get the final two locations owed to me since FEB, 6th. No luck!!! Recieved an email late Feb. From Gale nothing since then from her. My last two emails to her went unanswered. Sent a new email to support and Amanda emailed me back that she would look into it that day, still waiting! I want to order additional locations but they cannot or will not fulfill the ones from January. They've been slow for me here lately too. Could be something going on there with them. I'm not ready to sell them out yet but if more and more people are having the same issue as you then it won't be good for them. Link to comment Share on other sites More sharing options...
JessicaK Posted March 26, 2014 Share Posted March 26, 2014 I'm also waiting to get a response...sent an email and a message through the client section of this site regarding a location they gave me that failed. Link to comment Share on other sites More sharing options...
Pete Schweddy Posted March 27, 2014 Share Posted March 27, 2014 They have been slow with me too. I only ordered 2 locations to try them out. They found me a couple right away but I turned them down since I already had machines in there before and they were slow locations. So I emailed them and it took awhile for them to respond until about a week ago they found me a good Mexican restaurant. So I am only waiting for them to find one more location. I don't care how long they take if its another good location. Link to comment Share on other sites More sharing options...
Quarter treats Posted March 28, 2014 Author Share Posted March 28, 2014 Finally got my last two locations. Seven weeks seems long for 6 locations. Link to comment Share on other sites More sharing options...
Rick Posted March 29, 2014 Share Posted March 29, 2014 Finally got my last two locations. Seven weeks seems long for 6 locations. Meh. That's an average of 44-45 locations a year if you had a standing order with them. Not exactly setting the world on fire but I wouldn't call it asleep at the wheel either. What I like to do is track the money I spend on a locator as well as the net after expenses earned from those locations. If it's a decent location whatsoever I always return my investment within three-four months. Can't really complain about that. If you paid an investment banker six $30 ONE TIME FEES in a seven week span and he made some investments for you, 2-3 ended up being complete flops, 2 are putting $10-15 in your pocket every month for the foreseeable future and one is very good, putting $30 in your pocket every month you'd be doing cart wheels. What I just described is a 400% annual return on investment. If a mutual fund did that they'd have to close their doors to new customers inside of a year! This is what a good locator does routinely, but it's viewed as questionable customer service at best. Just a different perspective. Link to comment Share on other sites More sharing options...
Quarter treats Posted March 29, 2014 Author Share Posted March 29, 2014 Thanks Rick, Great perspective! If my broker got me a 400% return I would sing his praise. Have you ever waited in a waiting room not knowing when your name will be called? It gets very frustrating, I believe that the lack of communication really is the issue. I am not sure why the communication is not better with locators in general? There seems to be a feeling of mistrust in the absence of dialog. That being said what makes vending such a good investment is the quick return on capital. There is not to many investments that you can recoup your initial cash outlay in 3 or 4 months. Thanks, Frank Link to comment Share on other sites More sharing options...
Rick Posted March 29, 2014 Share Posted March 29, 2014 I hear ya, and believe me I'm not trying to let locators off the hook. Historically speaking, you don't have to scroll very far down this locators forum to find some shady business practice and a few instances of people flat out closing the doors and keeping people's money. It's not out of line to ask for a higher level of communication. Link to comment Share on other sites More sharing options...
JessicaK Posted April 7, 2014 Share Posted April 7, 2014 I just requested a refund. I placed an order for one location back at the end of February. Link to comment Share on other sites More sharing options...
Rick Posted April 12, 2014 Share Posted April 12, 2014 I just requested a refund. I placed an order for one location back at the end of February. Ya, that's ridiculous! My guess is your order got lost in the shuffle. Link to comment Share on other sites More sharing options...
JessicaK Posted April 15, 2014 Share Posted April 15, 2014 Shouldn't have...I had been in contact with them. Was given one location that had a machine and apparently didn't want more. I thought details like that were verified by the location company before passed on to us. After that, I asked for a replacement location since obviously that one hadn't been researched/screened at all, and then communication died. Lesson learned and got my money back, though. Link to comment Share on other sites More sharing options...
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