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National 147 security door


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I have a national 147 snack with the security door which is supposed to open slightly before the retrieval door, for lack of a better term. But this one is opening at the exact same time and preventing anyone from retrieving their snack. The two doors are actually slamming into each other. For now I have disconnected the security door so that at least snacks can be retrieved. This is a kids account so I am not concerned with theft but i am a little concerned that with the door disconnected that it slams down and might catch a finger. Any help would be greatly appreciated. 

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