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Looking for info on Keypad repair

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I'm looking for info on how to reflash the firmware, and whatever else it takes to get a locked up keypad such as the Hantle/Tranax/Genmega keypads and the Hyosung Keypads. I don't know if the newer ones that have "maintenance mode" are any different, but I have many of the B1, B2, 5000k and 6000k models in the field, which pretty regularly, one will stop working and I must spend $150 and have 2-3 weeks of downtime while it gets repaired. Are they not just replacing the battery and then reflashing the firmware? Surely I can do this myself? I'm even willing to pay good money for the equipment or software if required.

 

I've been servicing and loading ATMs for 7 years now. Getting very frustrated with all the shady repair companies. I call them shady because they charge an arm and a leg for simple repairs and fixes, and guard that simplicity. Some examples are loading software onto mainboards, replacing batteries, password resets, etc. Things that can be done in minutes, yet they charge $100 - $200 for these services. Now, I already know how to load software updates on all the modern machines, I can reset passwords on most keypads and mainboards, pretty much anything that I once was told how to do, I can do it. I'm tech savvy and very DIY when possible.

 

Now with the keypads, there are people who you can mail these to their apartment address, they will fix it, charge $130. I know it's not a high tech fix. I just need the resources or instructions to do it myself. I've spent probably $3000 in the past few years getting these things repaired. I feel I'm being scammed for my ignorance, but I'm trying to learn better.

 

Can anyone help?

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As far as Hyosung Pin Pads go, only Hyosung is suppose to inject them.  ATM Equipment will do it (they somehow figured it out).  Most other repair companies will take them in and send them to Hyosung.

Try the basic flash first

Turn off ATM

On the back of the pin pad, turn the 1st DIP switch on

Turn on the ATM, Turn off ATM, turn dip switch off and turn ATM back on.

 

Todd

 

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Shake-  ever figure out how to flash?  I read your post and you and I are on the exact same page!  Just wondering if you came up with a fix.  Changing the battery out is a no-brainer, but not sure about flashing the EPP.  I'm only looking at the Hyosung 6000K pad.  Any help would be appreciated!

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Blue Plate is correct that ATM Equipment does repair these but when I used them before I realized that they were loading the 5000k firmware onto the PCI 1.0 6000k keypad which makes the keypad non PCI  compliant as even the manufacturer has stopped repairing the 5000k keypads. ATM equipment  is actually removing the processor of the 6000k you send in and putting in a 5000k processor basically downgrading the keypads so they can load the program they have. If you don't believe me go and check the version of a 6000k keypad they have repaired, instead of 08.00.00 it will show 03.02.01. I don't know why anyone sends them in to them especially for the price they charge. The manufacturer will refuse to work on the keypads sent in to them that have been repaired by ATM Equipment. I had to send mine to another company to get them put back to the correct version with the correct processor, and they still charged less than ATM Equipment for fixing ATM equipment's HUGE lie. I can't believe they haven't been sued yet, I know I have lost probably $5k in repairs because of them. It makes me furious! I'll attach a picture as proof of the chip being replaced with a 5000k chip.

IMG_20181130_11.jpg

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