Muhammad Posted August 20, 2023 Share Posted August 20, 2023 Hello, I have a Dixie Narco 501 E live display in one of my accounts and its having a bill acceptor issue. Customers are putting in dollar bills into the bill acceptor and not receiving any product. The machine is spitting out 4 quarters instead of the product. I went and checked out the machine myself last week and I didnt have that experience when I put in two one dollar bills, however the bill acceptor is now not accepting the dollar bills. When you go to put in the dollars now it is giving it back to you instead of letting you select a product. I have a technician who supposed to come out last Friday but didnt show. Any thoughts on what I could be facing? Also, I couldnt find anything online as far as what my issue could be. Link to comment Share on other sites More sharing options...
AZVendor Posted August 21, 2023 Share Posted August 21, 2023 Replace the bill acceptor. Link to comment Share on other sites More sharing options...
Muhammad Posted August 22, 2023 Author Share Posted August 22, 2023 Thanks. I spoke with someone today and he said that as well. Will keep you updated when he comes out tomorrow. Link to comment Share on other sites More sharing options...
Muhammad Posted August 23, 2023 Author Share Posted August 23, 2023 Follow up: Turns out the bill acceptor is perfectly fine and was told it looks brand new. The coin return button was jammed in so it could've been that. Link to comment Share on other sites More sharing options...
Vendo Mike Posted August 23, 2023 Share Posted August 23, 2023 That'll do it every time. Link to comment Share on other sites More sharing options...
AZVendor Posted August 23, 2023 Share Posted August 23, 2023 You probably need to replace the C/R button and it's spring or look at the coin insert overlay to see if it's misaligned and dragging on the button. Link to comment Share on other sites More sharing options...
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