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Vendo 721 No Coin Return When SOLD OUT

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Good day,

I have this issue with one of my vendor 721. Whenever someone purchases an item and it is SOLD OUT the customer does not get his change back when using coins. Only when I open the door the coins drop and they get their coins back.  The coin mech has a return button but it does not open the coin mech chute to return their coins. It's a COLLUX 5 

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